ComplaintsforHead & Neck Surgery Associates
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Complaint Details
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Initial Complaint
02/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I went to ENT & Allergy Specialists ********* **) to see *** ***** ** ****. During the visit Dr. used a nasal endoscopy device for a few minutes. I did not realize that that will be a separate charge. I was not warned by the doctor or his staff. I was billed for a $330 charge for a device used for few minutes. If I knew this is a separate device I would have called my insurance company. For a patient that is not much different than the use of a stethoscope for a patient. My insurance did not cover the bill. I then called the billing department of ENT & Allergy Specialists and they told me that I signed a document accepting such additional charges. Yes, I signed paper work. Am I a doctor, how would I know what these procedures are on those papers. I should have been verbally warned by the doctor or his staff that this is a separate procedure that will be billed. In addition $330 is too much of a high price for a decide used less than 2 minutes. The doctor's office there is no way to lower the bill.I would like to file a complaint against ENT & Allergy Specialists for not clearly wanting patients and sneaking in a huge bill. I am asking BBB's help to reduce this bill since it is a ridiculous charge and warn this office on misdirecting patients.Customer response
02/22/2023
Hello
They contacted me after writing to attorney General office and took the charge back.
Thx
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.