Business ProfileforCrume Installations
At-a-glance
Related Categories
Business Details
- Location of This Business
- 4192 Highway 44 E, Fox Chase, KY 40165-6315
- BBB File Opened:
- 3/25/2020
- Years in Business:
- 15
- Business Started:
- 8/6/2009
- Business Started Locally:
- 8/6/2009
- Business Incorporated:
- 8/6/2009
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Robert Crume
- Contact Information
Customer Contact
- Mr. Robert Crume
- Ms. Chelsea Metten, Quality Assurance Director
Customer Complaints
8 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
09/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The fact that I had to cancel their service tells how bad their service has been. They basically washed their hands of providing the paid service and I was forced to take things into my own hands. Not only did I have to take the time to pick up the dishwasher but had to uninstall the old dishwasher, haul it off and donate it to a nonprofit, but install the new dishwasher. In my opinion, ***** should not be using them for delivery and installation services. I do wish to make this point about Crume Installations in my complaint. By the way, I do have all receipts and am waiting to verify that I will be reimbursed for the charge for their uncompleted service. ***** Service Center has done all they can but I still am weary until I see that my reimbursement actually comes through. Crume Installations even charged me prior to completing the work hence why I am very weary. On the third attempt to get Crume Installations to complete the work, I called the ***** Service Center and they said they would escalate to Crume Installations management as a priority. I never heard back from anyone at Crume Installations and based on their comments, I read between the lines that they had washed their hands of completing the delivery and installation. Crume Installations consistently scheduled days and times when I said I would not be available. On the second attempt, I said I had doctor’s appointments and arranged a workman to spend extra time at my home to assure an adult was available. They did try to contact me but I was receiving doctor’s treatment for sciatica and was not able to answer my cellphone. Again, someone was at my home per arrangements with my workman. The Crume Installations workman drove by my home and commented that it was a gated community and he had no way to delivery and install the dishwasher. Of course, this was a complete fabrication since multiple deliveries occur on a daily basis from the likes of Amazon for example. The only gates that are secured lead to the parking garage. There are guest parking spaces and steps that can be taken to enter the community that delivery services use on a daily basis.
What options do I have to make sure a complaint is filed based on Crume Installations poor service and how I had to take things into my own hands, spend considerable time attempting to get them to do their job, and finally realizing that I had to take matters in my own hands if I ever expected delivery and installation of my ***** dishwasher. The local ***** employees and Service Center employees did their job and I know my only avenue is to file a complaint with ***** management at this point but I still want it on the record with the BBB so other customer can be imformed.
Thanks,
**** ******
Customer Reviews
45 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Sharon P
1 star09/17/2024
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