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ComplaintsforThe Boot Depot
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Complaint Details
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Initial Complaint
01/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
10/20/2023 - purchased ******* * work boot from The Boot Depot for $181.21. 11/21/2023 - Called & inquired about replacing a boot that contained a defect of the sole coming apart where glued to shoe. Employee stated the bring boot to store to be inspected about possible replacement. 11/22/2023 - Store manager ** agreed in defect & replaced boot with same style. 11/30/2023 - picked up replacement boot. 1/15/2024 - called store about boot coming apart worse in the same areas after 7-10 wears. Employee stated to bring boot to store for inspection. ** stated that ******* * would not replace boot upon inspection & “keep wearing them until defect is severe enough”. Customer left store & contacted ******* * due to concern of continued wear making them irreplaceable. ******* * stated store owner “would replace but suggested new style as this one was not working” 1/17/2024- customer returned to store. ** has replacement boots on counter & stated “Inspect these”, upon inspection they seemed new like previous pairs. Customer asked “I thought new style was suggested, I would be happy to pay difference if more expensive”. ** stated “No this is all you’re getting, I don’t even have to do this. ******* * doesn’t own this store I do.” ** proceeded to take new pair of boots box and boxed up defective pair, began pacing & stated “this is the last transaction I’m doing with you & you’re no longer welcome to complete transactions at any of my locations” ** proceeded to back of store with old boots & box, leaving customer with only a new pair of the same style boot without box. Lack of box could cause inability to return or exchange with manufacturer. Customer contacted ******* * & complaint is being escalated. Requesting refund of boots since they are not suitable to work in as they do not last.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.