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ComplaintsforOral & Facial Surgery Group
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Complaint Details
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Initial Complaint
07/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Awesome Doctors, but terrible office staff. Full of ******* who like others to do their jobs for them. Expecially ******** ******** was the only one who was kind enought to help out/answer the phone and relay a message .The doctors need to know who is running their practice. One of the doctors has been notified along with all documentation. I called to schedule an appointment for my daughter 7/7/24 between 12:30-1pm. The person who answered didn't provide her name. She was nice and then as soon as I provided my daughers dentist name for the refferal she HU. I tried calling back 4x's sent to answering machine 2x's and 2x's I could hear someone pick up and HU. What the heck!? I used my landline at work and called in on a different # that I had from my previous daugher who had her wisdom teeth removed back in 2021. ******* answered and was very RUDE from the start. I got my appointment scheduled then I asked if all the phone # from Louiville rings into this Frankfort office and she told me yes. I expalined and just asked nicely why was I hung up on. Again...very Rude and short said, I DON'T KNOW ALL I CAN DO IS PASS THIS ON TO THE OFFICE MANAGER. I just said, Ok, thanks and we ended the call. By the way *******, I just called and and left a voicemail cancelling my daughter's appointment that was scheduled for Aug at 2:45. This rudeness and unprofessionalism is all coming from a billing issue from back in 2021 with my other daughter's wisdom teeth. I will upload all the documention. ******* was rude back then and didn't file anything with the insurance company. I had to call insurance company myself. I then called back and was HU on mutiple times by this office. Finally ******** answered and and said she could relay a message to ******* because she was busy. I explained what the insurance lady said. I never heard anything else about it and no more bills came to me, so I assumed she finally figured out how to submit the claim the corret way.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.