Complaints

This profile includes complaints for Neil Huffman Chevrolet GMC of Frankfort's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Neil Huffman Chevrolet GMC of Frankfort

  1220 Versailles Rd Frankfort, KY 40601-9259

  
• 

  Neil Huffman Chevrolet GMC of Frankfort

  1800 Williamson Ct Louisville, KY 40223-4114

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently purchased a 2023 Chevrolet Suburban From Neil Huffman Chevrolet Frankfort. Test drove the car an agreed on a price of $52,250 which included changing the cloth seats to leather seats. A $500.00 deposit was given on a credit card to hold the car and credited back to the card when final payment was made. Went to pickup the car on March 24th and upon inspection found a chip in the windshield that definitely was not there on the test drive. We immediately brought this to the salesman attention. ( **** ****** ) While waiting to complete the paperwork I inquired several times about what was going to be done to fix the windshield and each time was told don't worry about we will take care of it. Before we completed the title process I was told to call Safelite auto glass when I got home and they would repair the chip. I asked for PO# and was told the repair would be free. When I called Safelite the next day they told me that I would have to turn it in on my insurance and 'gave me an estimate to repair of $183.36 and replacement of $993.80. I immediately called Huffman ( **** ****** ) and let them know what I had been told. At that point they told me that they would not pay for any repair. I have made numerous calls to the general manager (***** **********) but he has refused my calls and refuses to return my calls. They have since offered me $100 but will take no responsibility for the repair. To turn a claim in to my insurance company prior to taking title would clearly be considered insurance fraud. In addition to the windshield issue they still have not credited the $500 back to my credit card even after a reminder to do so on March 24th. (***** *********). I have made every effort to bring this deplorable customer service issue to Huffman's Corp. office but like the dealership no return call. For clarity, the person that told us that Safelite would repair the damage for free was the sales manager. (***** ******) .

  

  Business Response

  Date: 04/07/2025

  This letter acknowledges  receipt of the above-referenced  complaint filed by Mr. ********. We appreciate the opportunity to respond whenever a customer complaint is brought to our attention.
  
  I am pleased to report that I·have spoken with Mr. ******** and his complaint has been resolved to his full satisfaction.
  
  Thank you for your: assistance- with regards to this matter. Should you have any questions or require further information, please do not hesitate to contact me.
  
  

  Customer Answer

  Date: 04/08/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a truck from Neil Huffman Chevrolet in Franfort, KY, on January 8th of this year for over $31,000. By May 31st, I noticed a shutter in it. This was after putting less than 3,400miles on it. My local dealership diagnosed it needing a new transmission ($9500). I sent 5 messages to the dealership asking for a COPY of the warranty that was included. The last being an email to the GM (*****). The finance manager called me a couple of days later and said it was a 90-day warranty, i explained that i thought i remembered the salesman saying it was a 4,000-mile warranty. To this day, I still haven't gotten a copy of the warranty as I originally asked for. I emailed the GM (*****) back and informed him of the issue with the truck to see what they may be able to do to assist with repairs. He responded by saying they could help with labor costs.I asked him for a price that the transmission would be and said he would have his service manager get back with me on a price.Over 2 weeks later, and I've heard nothing. Even at me covering just the transmission, it's ludicrous to have to spend that amount of money on repairs after 3,400 miles. When I first inquired about the vehicle, I asked if the vehicle had preventative maintenance done on the transmission, and they replied, "This truck has gone through an inspection and is ready to be sold, and has been very well maintained." I asked for the previous owners contact info and told "he was a friend of the owners, and he didn't want his info given out."They went on to say we could do a conference call with him when I arrived at the dealership.After looking at the truck, I proceeded to ask for the conference call, and they informed me he didn't answer. After waiting there for a while for him to call back to no avail, I decided to move forward with the purchase. I've now had to sell the vehicle at a loss after only 6 months of ownership due to the cost of the needed repairs.I expected more from a dealership with the Huffman name.

  

  Business Response

  Date: 07/22/2024

  Please see the attached response.

  Customer Answer

  Date: 07/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the car on the 25th of may and took delivery of the car on the 3rd of june because they were fixing a issue on the car(sway bar links). We took delivery on the 3rd of june with a 30 day tag. on the 2nd of July I contacted the salesman and he said license plate was mailed that day would be to me by July 5th it is now the 10th and no license so the car cannot be driven. I spoke to the title clerk and was told the post office is the issue. I have asked for a temp tag to be issued. I have tried to contact the general manager ***** ********** at the dealership and he does not reply to emails .

  

  Business Response

  Date: 07/22/2024

  Please see the attached response

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9-4-23 I purchased a 2018 Mazda CX-3 from Neil Huffman Chevrolet in Frankfort, Ky. Vehicle was listed as a local trade in with no issues. Two days before the temporary tag was to expire I still had not received the title and registration. The dealership stated that there was an issue at the courthouse, but they had the permanent license plate at the dealership. My wife picked up the plate, but did not receive title or registration and noticed the registration sticker expired on 12-23, making it only legal for 2 months. December came and passed and we still have not received title or registration for the vehicle. After speaking with a member of the dealership on 1-17-24, I was advised that the issue in titling and registering the vehicle is that the mileage recorded when the vhicle was last registed exceeded the mileage recorded when they sold the car to me. I continue to call their title and registration dept. with no answer or reply to my messages. During this 5 month period the dealership has reached out to me zero times to resolve this issue. This is unacceptable as the vehicle I purchased for over 18,000 is not legal to drive, is not legally in my name, and now may have a mileage discrepancy drastically reducing the value of the car. Federal law states that and titling issues such as a mileage discrepancy and brand must be disclosed prior to sale and a disclosure must be signed. No such issue was disclosed to me at any time.

  

  Business Response

  Date: 01/24/2024

  Please see the attached response.

  Customer Answer

  Date: 01/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***** 

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:02/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2023 Buick trade it in 2013 Ford F150 king ranch, low miles supposedly got $19,000 for my truck when all said and done the price of the new car was $26,722.74 from that they took Kentucky’s sales tax showed how much I had to pay on sales tax then took that money and deducted from my 19,000 which ended up being $17,925. Then they took the price off the car which end up being $8797.74 and now the Kentucky sales tax is $497.86 and told me they save me money by not having to pay the full price of the sales tax. Their excuse was if I didn’t have a trade-in I would’ve had to pay the full sales tax on the $26,000 car and now they save me money. It is either they cheated the IRS out of money or they cheated me and

  

  Business Response

  Date: 03/10/2023

  Please see the attached response.

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new 2019 Chevy Silverado from Mr. Huffman car lot in Frankfort, Ky 40601 in February of 2020. They sold me a Eckbond paint warranty on this Vehicle. I have an issue with the paint around six months ago and they are telling me the Eckbond will not cover the issue with the paint because it was caused by Tree Sap being left on the Truck to long butt there are other issues with the paint. They also called and Talk to GM about the paint and they told them is been too long. The Truck is still under factory warranty today. They do promote this product on YouTube. When they sold me this product they said they would take care of this product warranty if I had any issues with it.

  

  Business Response

  Date: 01/30/2023

  Please see the attached response.