Business ProfileforRC Lyon & Company, LLC

A tree fell on my house in March of 2023. It is now July and I still have on gutters, and other repairs that was supposed to be done have not been done. They did put a new roof on my house but I still do not have the cover for my chimney. I can’t even get them to send estimate that are needed to my insurance company. I’m going with a different contractor at this point

At the start of the project, we immediately removed a massive tree from the house so that the Insurance Adjuster could inspect the house. However, after our onsite meeting with the Adjuster, his inspection, and then receiving the Adjusters report, it was noted that he did not include many of the items that we asked for and that he mentioned he would include in his estimate. Infact he only included 1/2 of the roof for replacement in his initial scope. After many attempts to contact the Adjuster and discuss the claim, I had a 3 way call with the Owner so she could hear the conversation and realize this delay was not on my end. I had actively been trying to get this resolve. We also, got assigned a new Adjuster during this process that created a delay. Once we were able to move forward, I did send photos to an old email address that was in my system for the Owners insurance company. This did create a delay that was on me. However, in the end I did get a full roof replacement approved by the Owners insurance company. We installed the roof. The Owner was satisfied with the installation and quality of the work. This project called for new gutters on the front of the house. However, our gutter machine had a part break. We ordered the part. It was back ordered. I let the Owner know we were delayed and waiting for the part. This did not seem to be an issue at the time. I was delayed in providing a quote to the insurance company to replace the front porch concrete. This portion of work had not been approved by the insurance company. They wanted to see how much it would cost before they would agree to replace it. Due to circumstances, I was delayed in sending this estimate. Given that the project was not complete, I had not asked for ANY payment on this project. We had cut down a massive pine tree, removed the stump and root ball, removed all the tree debris and regraded the yard using heavy equipment. We had also completed a full roof replacement. However, due to our gutter machine being down, the delay in the replacement part to repair it, and my delay in providing a quote for the concrete, we had not asked for, nor had we received any type of payment on the project. If an Owner is willing to trust us with their home. We trust them to pay us when the job is complete. We do not take money down and we do not collect the insurance deductible upfront. It is our company policy to only ask for payment when the Certificate of Completion is signed, and we know that our customer is satisfied with the project. That is what we expected here. The week the part for our gutter machine came in, the Owner and I spoke. I let her know we had received the part, were fixing and testing our machine, and would have her gutters installed on the following Monday. She stated that at this point she was just going to find someone else to finish the project. I expressed that I was disappointed in that decision, but that was certainly her right and choice. She asked that I send her a bill for what we had completed. I felt that we parted ways friends. When preparing the invoice and looking over the final approved estimate from the insurance company, I did see a chimney flue cap was included in the final report. One had not been included on the original report. I looked at my material order and found that I had not ordered one. It was an over-sight on my part. On the final invoice I gave the owner a full credit for the chimney flue cap that I missed.  After sending an invoice for the tree removal and roof replacement, multiple times, we have never received payment. I tried to reach out a few times but got no response. It got to the point where I asked my Attorney to send a letter since I was having no luck. It was then that I found out that the Mortgage was in default and behind on payments when we started the project. The property had been foreclosed on while we were working on the project and then sold on the Court House steps by the Master Commissioner after the Owner and I parted ways. To date we have still not received any payments on this project.