ComplaintsforNoah's Ark Animal Clinic of FT. Wright, KY

• Initial Complaint

  11/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They removed my dogs leg because of a tumor- but failed too tell me that the other leg was bad. They might had it in their notes- but not once did they tell me that she would have a very little chance of ever walking. They were simply after the business and the money and not concerned about ***** best interest. This risk of being disabled after surgery should of being discussed with me, but it wasnt. I had to take her to med vet after her surgery for a blood transfusion- because they failed to tell me about this as well. She received no blood while they did surgery. That cost me 2485.46 for the blood transfusion. Not counting the physical pain they put **** through- knowing she probably never walk. Also, the heartache that theyput me through is very painful. Its sad that a business operates like this. i want the public too know, so this doesn't happen to anyone else in the future.

  Business response

  11/27/2023

  Mr. ********

  I can certainly understand your disappointment with the outcome of ****** case.  Her cancer was far more agressive and advanced than we had hoped.  The resulting medical complications are unfortunate and you have our sincere sympathy in this painful situation.  We have reviewed the case, and believe that all the care provided was appropriate despite the unfortunate prognosis.  Please feel free to contact our Ft. Wright practice if you have further questions about ****** cancer and treatment.

  Wishing you and your family the best in this difficult situation.

  **** ****

  CEO

• Initial Complaint

  07/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  06/05/2023 I brought in my 3 dogs named ******** **********,*********** in to the fort WRIGHT location two weeks leading up me showing up at office I called multiple times due to trying figure out if should do petplan when bring them and/or should do ahead time I finally made decision maybe best put Holly and Gracie on Noah’s ark pet plan while there because was straight answer to my questions really and when spoke petplan told since ******** ********** already plan that Gracie and Holly fees be waived when got office my phone dead sue me not able charge it I came late in the evening I had rescheduled visit twice that day limited how able get there unless someone brings me sue my vehicle is broken down been way since pretty much October of 2022 when finally made there told either sit outside for while no real time or bring my pets inside so stay outside over atleast hour and when came in spoke lady at the counter by the name ***** she is like guess nurse front office person taller women most girls are smaller and bad experience when brought them in first issue I had was that she treating my dogs bad me really super badly due my dogs very high energy and like bark lot due other animals but way dogs act when other animals around get excited and wanna play don’t understand in office tryed everything power calm down and she made comment that need get your dogs under control that first issue so end happening because real bad echo sue all dogs and cats in room there really bad Echo and same time she asking questions and trying get id so guess so frustrated due not able calm them dow. Best I could she being bluntly rude and guess upset process taking longer then should have so asked for card didn not tell at time how much charging me for petplans finally able calm down once able be able sit and whole time talking other women way dogs acting that way dogs act when excited and new Everiment so eventually about hour later btw there atleast 3 hours due all stuff need get done make sure vaccination and stuff doctor ***** spoke too she seem really nice compared front office dealt with other she did not tell fees upfront and tell after fact took my dogs blood that since had once that charge me this time and when leaving that told being charged telling upfront and dog died since this blood issues were not taken care due to lack knowledge of fees and other issues liked either be contacted by ceo or someone real high up in company because my issues not been resolved by office staff

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