3 Customer Reviews
Review from Owen S
1 star07/27/2023
I highly discourage engaging with this travel agency! After booking, they notified me via email that the hotel I reserved will undergo renovation. Shockingly, they refuse to change my reservation without a fee. If you've encountered similar issues, I strongly advise reporting it to the Attorney General's office in Kentucky. Here's the link *******************************************************************
Caribbean Tours & Cruises, LLC Response
08/03/2023
We were able to work with our supplier and they agreed to cancel and refund the customer's hotel portion without penalty due to the circumstance. There would typically not be a fee charged if the customer changed hotels, but there would be a fee for cancellation. In this case, that fee was waived as a goodwill gesture.Review from Gary C
1 star11/27/2022
Proceeded on your site to price 3 nights at Lopesan in Punta Cana with airfare April 11-14. Your price $2400 for two including non stop airfare from Miami. Then I went ot the Lopesan website $900 and Travelocity and booked airfare $1000. $500 less. WTF?? You call your email a Black Friday Sale! Please unsubscribe me immediately. Gary Cahill Naples FlReview from Kelly R
1 star04/07/2022
We cancelled our trip last year using travel insurance. This year when we tried to schedule a new trip we were told that our airline credit expires on May 2, 2022. After emails and phone calls trying to discuss further (surgery scheduled end of April), we discovered that we were misled. Our email was not replied to. During the phone conversation, the representative said "Anna (supervisor) has explained everything to you. We can not change the expiration date." The representative said that it is an American Airline policy, she discouraged me from reaching out to them saying, "They are going to tell you that you have to go through us". I called American Airlines and found out that our airline travel credit of $1,372.00 does not expire until December 31, 2022. The AA representative said that travel agencies know that credits can be extended due to a global waiver extension. Based on the interaction with All Inclusive, we almost lost $1372.00 and I almost jeopardized my health by trying to reschedule a much-needed surgery. We will never recommend All Inclusive Outlet to anyone.
Customer Review Rating
Average of 3 Customer Reviews
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