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Find a Location

New Horizon Construction and Remodeling has 1 locations, listed below.

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    Business ProfileforNew Horizon Construction and Remodeling

    General Contractor

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Residential and commercial customers - Full service general contractor

    Services include interior and exterior home remodeling -- kitchen remodeling, bathroom remodeling, roofing, siding , gutters, windows and doors, basement remodeling, additions, garages and decks

    Business Details

    Location of This Business
    Glasgow, KY 42141-1918
    BBB File Opened:
    3/30/2021
    Years in Business:
    5
    Business Started:
    8/26/2018
    Business Started Locally:
    8/26/2018
    Business Incorporated:
    4/1/2020
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mrs. Lauren F. Campbell, Co-Owner
    • Mr. Shawn M. Campbell, Co-Owner
    Contact Information

    Principal

    • Mrs. Lauren F. Campbell, Co-Owner
    • Mr. Shawn M. Campbell, Co-Owner

    Customer Contact

    • Mrs. Lauren F. Campbell, Co-Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hire a reliable and trustworthy contractor

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/06/2022

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    I hired this contractor to do a remodel/addition. Includes: adding cathedral ceilings in living/dining area which included an addition to the roof in front and back; adding a loft area over dining room, new windows, doors, and a kitchen remodel: granite counters, butcher block island, new sink, adding tile backsplash throughout kitchen, painting existing cabinets/drawers. We signed $122,000 contract in 11/21 and have paid $118k so far. Work began 12/4/21 and was supposed to be 3 month job depending on weather, materials, and staff. Currently the job might be about 40% complete. Since starting he may work 2-3 days a week. Often skips an entire week and rarely has worked a full week. He added two roof additions. One in front and one in back and have had consistent roof leaks since. This has created so much damage to the drywall that was to remain untouched in the remodel. The water has caused damage to master bath ceiling and wall, the ceiling over the dining area and kitchen were supposed to remain up, and some of the walls in the living/dining area. All of this drywall now has to come down. We keep asking him to fix the roof, but has not. The home has been open to the elements and critters. We keep asking him to close it up, as we have had birds get in and feral cats are coming in and spraying the walls. It smells like cat urine throughout the house. We have supply items that they say have been ordered, but have yet to be delivered and I have been unable to get any proof of purchase from them. Items not yet received: composite decking, rails for deck, fireplace insert, rock for fireplace and front of home. They painted 3 entry doors and kitchen cabinets. All were returned with horrible paint jobs and were still somewhat wet, so paint scratched off easily. Plus, did not deliver paint job on cabinets that was agreed upon and one drawer is still missing. Will not take/return my calls or texts. I try to discuss finances and materials but never has answers for me.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Shawn M.

    1 star

    10/19/2021

    Absolutely a fraudulent company. Provided our deposit to get started on our forever home. Excuse after excuse and delay after delay we finally requested a refund as absolutely no work had been completed and Shawn and Lauren were avoiding us. No reply or response, our lawyer reached out and he was informed by Shawn that they did not have our money, and what ever happened next they would just have to deal with it. ***** ** *** ********** ***** *** ********** ******** *** ******** **** ******** ****** *** ***** *** **** ******* ***** Please steer clear of this company.

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    BBB serving Greater Kentucky and South Central Indiana

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