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Find a Location

Big O Tires of Glasgow has 1 locations, listed below.

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    Business ProfileforBig O Tires of Glasgow

    Tire Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    209 Smith Rd, Glasgow, KY 42141-1655
    BBB File Opened:
    4/27/2009
    Years in Business:
    9
    Business Started:
    1/12/2015
    Business Started Locally:
    1/12/2015
    Alternate Business Name
    • A & D Automotive
    Business Management
    • Mr. Brent Ayres, Manager
    • Ms. Ann R. Manning, Owner
    Contact Information

    Principal

    • Mr. Brent Ayres, Manager
    • Ms. Ann R. Manning, Owner

    Customer Contact

    • Ms. Ann R. Manning, Owner
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: A buyer’s guide to purchasing tires

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/16/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On October, 13th 2023 I went to Big O tires and had four wheels put on my 2016 ram 1500. It took 2 hours and managers came out and said sorry for it taking so long and assured me everything was good and vehicle was ready to go. I jumped in my truck and drove around the corner. I went to turn right and the tire fell off and went straight towards oncoming traffic. My truck hit hard on the pavement and came to a complete stop. I ran back to the business and told them what happened. They came our with a floor jack and put tire back on and the manager drove it back to the business. They have had the vehicle for a month now and told me it was fixed and good to go. When I went to the body shop to pick up because cosmetic work was done, it had loud knocking coming from the engine. The truck shut off after it wouldn't shift into 2nd gear. I called the company back and told them what happened and got a tow truck to take my vehicle back. Now they are telling me sounds are from wear and tear and might not be from the incident. I explained it was running smooth and noise free and now they are asking me to take it to my own mechanic shop to do a diagnostic on it due to them not having a mechanic shop in their system near by. I cannot get a rental from them due to them needing a diagnostic still and I am still without my truck and it not being fixed. All of this after I paid over $900 for all tires.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Colin T

    1 star

    05/24/2022

    I would have given zero stars but don't have that option. I had an oil change completed months back and this store stripped the oil pan threads. The next oil change was completed at ****** Bowling Green when it was discovered what had happened. They could not get the bolt back in because of the stripped oil pan. I had to leave my car at ****** because the oil was drained and they did not have an oil pan in stock. ****** Bowling Green gave me a loaner to take home and had it fixed the next day. I went to Big O the same day I got my car back and gave them the bill. I was told the district manager Dustin Welch would get back to me in a couple of days. He never called. I was out of town on a business trip for two weeks and no one ever called. When I got back in town, I went to Big O again was told they are going to call. They never called. I went a total of 5 or 6 times and no one ever called. Finally, I went one day when Dustin Welch was there and he informed me I have no proof they damaged the oil pan so they were not going to pay. Now I’m out $500+ for incompetence and poor management. Buyer beware. Big O Glasgow does not take responsibility for their mistakes. Incompetence and poor management is the order of the day at Big O Glasgow.

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