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Find a Location

Cash Savers has 1 locations, listed below.

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    Business ProfileforCash Savers

    Grocery Store

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    416 S Main St, Harlan, KY 40831-1909
    BBB File Opened:
    9/13/2016
    Years in Business:
    10
    Business Started:
    3/9/2014
    Date of New Ownership:
    4/1/2021
    Alternate Business Name
    • Mack's Supermarket
    Business Management
    • Mr. Otis Jackson, Owner
    • Mr. Jim Smith, Manager
    Contact Information

    Principal

    • Mr. Otis Jackson, Owner

    Customer Contact

    • Mr. Otis Jackson, Owner
    • Mr. Jim Smith, Manager
    Additional Contact Information

    Fax Numbers

    • (606) 573-5718
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/18/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I am so outraged at what just happened. I recently made a purchase there and on this purchase we used an EBT card and six dollars in cash. It was already very late they were fixing to close. The total transaction came up to $43 and change but I had to use six dollars cash and pay the rest on an EBT card. The cashier failed to put the info in correctly and it charged the EBT card the six dollars and then the remaining balance as well. The balance was paid, but they kept the six dollars and when I reported it they refused to give me the six dollars back even though it was rightfully mine telling me she was only five dollars over that is all she could give me. Mind you my purchase was paid for. I should have gotten the full six dollars back. Not to mention we were treated poorly when we reported this. That money was rightfully ours. They had no rights whatsoever, keeping it even if it was only a dollar it’s about principal. They have several hidden fees when you go through their check out and no one ever says anything but I’m tired of the working class having to suffer because of businesses and their greed. The workers there are highly unprofessional and very rude. Not one of them are easy to work with. Normally I wouldn’t bother making a report but this has happened multiple times there. Not the same exact situation but the fact I had all of my receipts, and could show where they charged the EBT card and actually owed me back six dollars. It’s very unprofessional and unconstitutional.
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    Customer Reviews

    0 Customer Reviews

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    Local BBB

    BBB serving Greater Kentucky and South Central Indiana

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