Business ProfileforCertified Flooring Installation, Inc.

On Jan 13, 2024 I purchased carpet through **** ***** for $723.49 and it was contracted to be installed by CFI Installation. After multiple reschedules and working with disorganized schedulers, the appt was scheduled for Feb 27, 2024. Ultimately, the carpet was installed but once we went to the home to inspect it, we realized several things had been stolen by the contractor. These items include: all our alcohol, all our tools, towels, and a lamp. We are uncertain if more things are missing as we are identifying missing items over time. Furthermore, the carpet was bubbly and had dirt stains on it. There was no communication from the installer when the job was completed, and when I called them for confirmation, they were not able to provide it, stating that this "wasn't something they do." Also, I am not able to get in touch with them once I noted that items were stolen--they aren't responding. This has been a horrible, violating experience. Furthermore, I don't feel safe at my property knowing that someone was comfortable stealing from us; who knows what they're willing to do now, especially now that I'm raising the issue. I have installed more cameras and security because of this. Should the company get back to me, I expect to have full reimbursement for the items stolen, and a discount for the poor installation job. And, I will not hesitate to press charges against the contractor who stole, once I learn his or her name.