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          Find a Location

          KeyMe Locksmiths has 55 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileKeyMe Locksmiths

            Locksmith
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            2000 Gateway Blvd Ste 100

            Hebron, KY 41048-8200

            Visit Website
            Email this Business
            (855) 343-5776

            Customer Reviews

            1.24/5

            Average of 70 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            88 complaints closed in last 3 years

            35 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            KeyMe, LLC in Hebron, KY is a locksmith.

            Business Details

            This is a multi-location business.

            Find a Location

            KeyMe Locksmiths has 55 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              2000 Gateway Blvd Ste 100, Hebron, KY 41048-8200
              Email this Business
              BBB File Opened:
              10/6/2023
              Years in Business:
              11
              Business Started:
              11/1/2012
              Business Incorporated:
              10/31/2018
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Keyme Holdings, Inc.
              • KeyMe, LLC
              Business Management
              • Mr. Jonathan Brown, Director of Customer Relations
              • Mr. Greg Marsh, Founder/CEO
              Contact Information

              Principal

              • Mr. Greg Marsh, Founder/CEO

              Customer Contact

              • Mr. Jonathan Brown, Director of Customer Relations
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              88 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/10/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              On June 6th 2024 I called KeyMe Locksmiths to make a car key for me because I lost mine in the store. They came and didn’t key it for the door only transmission. I didn’t realize it until I locked my doors and in the morning couldn’t get into my car. I called KeyMe locksmiths starting at 7:23am. They said a technician will call me. Technician called me at about 8:40am and said he’d be there in an hour. Never showed. I called back again and again and each time the receptionist said they’ll send a technician. No one ever came. I spoke to the manager and she said they’ll send someone and she’ll call me in 10min and never did and when I called back she was in a meeting. I spoke to the receptionist again and said technician will call me after I hung up. Never did. I paid 389.00 for a key that doesn’t fully do its job.
              Read More
              Read 87 More Complaints

              Customer Reviews

              70 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kathleen L

              06/24/2024

              I'd give them 0 stars if I could. I called this morning shortly after 8 to have someone come and change the lock on my front door. I gave them my address and phone number, and was told a tech was 4 miles away and to stay by my phone. 4 hours later I hadn't received a call yet, so I called back. I told the person that answered that I wasn't sure if this was supposed to be an all day wait or not, but I didn't think so and asked if I could get an update on how things were going. She said, "we don't service your area.'..... then whyyyyy did a gentleman take my address and phone number and tell me a tech would be reaching out to me shortly?!?! She replied, "that's a good question."

              KeyMe Locksmiths Response

              06/25/2024

              Hello,

              I am sorry that you had this experience. It's very helpful to hear this kind of information about the KeyMe customer experience. We appreciate the time and care you put into sharing your thoughts with us. 

              Your input has been passed on to the appropriate parties within our company. We're always looking to improve our service, so this kind of feedback is very helpful for us. 

              If you would like to discuss this situation further, please send an email to **************

              Thank you,
              Read 69 More Customer Reviews

              Local BBB

              BBB Cincinnati

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