Customer ReviewsforKeyMe Locksmiths

I'd give them 0 stars if I could. I called this morning shortly after 8 to have someone come and change the lock on my front door. I gave them my address and phone number, and was told a tech was 4 miles away and to stay by my phone. 4 hours later I hadn't received a call yet, so I called back. I told the person that answered that I wasn't sure if this was supposed to be an all day wait or not, but I didn't think so and asked if I could get an update on how things were going. She said, "we don't service your area.'..... then whyyyyy did a gentleman take my address and phone number and tell me a tech would be reaching out to me shortly?!?! She replied, "that's a good question."

Hello,

I am sorry that you had this experience. It's very helpful to hear this kind of information about the KeyMe customer experience. We appreciate the time and care you put into sharing your thoughts with us. 

Your input has been passed on to the appropriate parties within our company. We're always looking to improve our service, so this kind of feedback is very helpful for us. 

If you would like to discuss this situation further, please send an email to **************

Thank you,

KeyMe Locksmith's is a complete scam. I was locked out of my house when the battery in my keyless entry unexpectedly died. I called KeyMe as their ****** listing indicated that their location was less than five minutes from my house (not true- I went to the address after the fact and it's one of their key-making kiosks, very misleading) I explained to both the dispatcher and the technician that it was keyless entry- not a standard deadbolt lock. I was quoted a price of $99 on the phone. When the technician arrived at my house- he already had the handwritten invoice filled out before he hit my front steps for $217 and change. He then said that the only thing he could do with a keyless entry was drill through it. At no time before arriving at my house, did he or the dispatcher tell me that they couldn't pick those locks like traditional locks. It was raining, I had been locked out for three hours, and felt I had no other recourse than to have him do it at that point. The tech also left a terrible mess of metal shreds all over my front doorway. Later that night, when I had time to process what had happened, I called KeyMe to complain. They agreed that the dispatcher and/or the tech should have told me ahead of time about the inability to pick keyless entry, and they agreed to refund me the full amount of the service- but could not refund my credit card. They wanted to ***** or ******* me the refund. I don't use electronic payment services, so they said they would send me a check and it would arrive in 5-8 business days. I have an email from them and a confirmation #. That was 21 calendar days ago. When I try to call their customer service today- they aren't answering my calls. I'm sent to a mailbox. I called yesterday and asked to speak to a manager and they said that they "don't pass down calls" to management and it will be another 2-3 weeks for my refund. I would like to give this company ZERO stars for customer service because one seems too generous.

Hello, We thank you for bringing this concern to our attention. It appears you may have worked with one of our third party partners for this job. We apologize for the experience and would like to help in resolving the complaint. Please reach out to KeyMe via email at ***************

This may apply to any keyme locations. The first time I used them the keys were good. The second time, however, the 2 keys did not work. The refund process is awkward as you have to remember the order number. I would not use them again.

Hello, We thank you for bringing this concern to our attention. We are sorry you received faulty keys. We are happy to look into this for you. Please reach out to KeyMe via email at ***************

A total scam. I accidentally locked myself out of my apartment and this was the first 24/7 locksmith that popped up on maps. A guy showed up with a fake toolbag filled with various bent metro cards, which he swiped thru the gap in the door back & forth like 15 times, suddenly started breathing heavy, and said the job is too hard and he’ll have to charge me more than quoted. Can’t make this stuff up. I said no thank you and then he started arguing with me and making phone calls to his “boss” in my doorway. Then he asked me if I had roommates and whether they were in town. Completely unsafe scam

Hello, We thank you for bringing this concern to our attention. It appears you may have worked with one of our third party partners for this job. We apologize for the experience and would like to help in resolving the complaint. Please reach out to KeyMe via email at ***************

DO NOT USE- Would not give me an estimate over the phone. When the technician arrived it took 5 minutes to open the door and charged $407.00. I told him that was crazy! He said "Were not in Mexico" and "If you don't pay I'm going to put the key back in your car and lock the door". I tried to call the main office and was transferred to another line. I waited on hold for 20 minutes, called back and was hung up on. If a company is shady and won't give you an estimate than it's better to call someone else. Learned that the hard way.

Hello, 

 

We thank you for bringing this concern to our attention. It appears you may have worked with one of our third party partners for this job. We apologize for the experience and would like to help in resolving the complaint. Please reach out to KeyMe via email at ***************

They double charged me Charged me a fee when they could not complete the task ****************

Thank you for sharing your feedback. We sincerely apologize for your negative experience with our locksmith services. Please contact our customer service team at *************** We would like the opportunity to address this concern.

DO NOT USE!!! These guys are SCAMMERS! I locked my keys inside my car. They refused to give me a price estimate for opening the car door when I called, stating the "technician" would quote me when he called back. When I spoke to the technician, he refused to quote a price until he could see the car. I waited out on the cold for a half hour and when the tech arrived he said it would be $250!!! I told him he had to be kidding and the price immediately went down to $150. When I said that was also too much he asked "how much do you have?" I told him to get out of my driveway. Called ********** and had to wait another half hour or so, but it took their tech 1 minute to open the door and it cost me $75. Do not let anyone you know use these grifters. They should be run out of town.

Thank you for sharing your feedback. We sincerely apologize for your negative experience with our locksmith services. This appears to be an area where KeyMe did not have direct coverage and you were transferred to a third party. Please contact our customer service team at *************** We would like the opportunity to address this concern.

I called at 8:45 am and was told to stay by my phone, that someone would be calling to let me know when I could expect a technician. At 11:15 am I called back to inquire about receiving a call and I was told "oh your order was cancelled". Why, I asked. "We don't have someone who can come out." I asked why I didn't receive notification and they had nothing to say. I said that as a business owner and regular customer I would never use or recommend KeyMe Locksmiths to anyone I knew. How can a business operate with such poor customer service?!

******* thanks for sharing your feedback. We sincerely apologize for your negative experience. Please contact our customer service team at [email protected] or call at ***** ********. The KeyMe Locksmith team is here for you and looks forward to speaking with you soon.

Very scammy. If you get a key and it doesn't work, they'll do everything to not give you a refund or only give you some of the money back. Just go to a locksmith, they're more trustworthy!

******, thanks for sharing your feedback. We sincerely apologize for your negative experience. Please contact our customer service team at ************** or call at **************. The KeyMe Locksmith team is here for you and looks forward to speaking with you soon.