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Find a Location

Annie Cloth has 1 locations, listed below.

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    Business ProfileforAnnie Cloth

    Online Retailer

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2090 Global Way, Hebron, KY 41048
    BBB File Opened:
    5/2/2020
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/29/2023

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    I purchased several shirts and two dresses I checked the sizing for each item . I am usually a size 18 but can wear some size 16. I ordered the largest size an XXL for all the shirts The dresses were made to be loose so even though They had changed the order down to a XL the dresses fit Also they had sent me a duplicate multicolored long sleeve t-shirt which again was the wrong size. One shirt was a plain square neck top an XL but tight but it was ok once I got it on. So I wore that .Then a couple of days ago after I had emailed them again they sent me a 1X for another green top.So regarding the green top I would prefer the 1X instead of the XL. All the rest were long sleeve multicolored t-shirts crew neck. I have waited for the return label since we talked but have not heard anything else besides sending me a bigger size of the green top a 1X which I would have preferred but I had already worn the smaller size. The shirts are all in there original bags tags attached. One number sku **************** **************** ************ and there was a duplicate order same order number..So I would like to have a return label for the shirts since they changed the size and they do not fit. There is one of the long sleeve dragon fly shirt which I don't have its bag but it has not been touched and tags intact I just put it with another one. So there are 4 shirts which I need a return label on. Again they changed all the sizes down to an XL instead of what I had ordered .

    Customer Reviews

    1 Customer Reviews

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    Most Recent Customer Review

    LABEE

    1 star

    11/25/2021

    I think these folks are superior bait-and-switch operators ... their marketing campaigns are professional, their styling and photography quite excellent. They're really great at promoting fashion that unsuspecting people will order in anticipation of receiving something that bears a resemblance to the garment they've seen on the website. i'm not talking about color variations, though those are plentiful. No I speak of measurements that can't be trusted and are all over the board, for instance a XXL that wouldn't fit a size S, or a 5XL that's too small to fit a 2X. Clearly this *************** figured out that 1) most people won't go to the trouble to return the shoddy garments they receive, 2) most people WILL ORDER because of their **** address, where 3) a Chinese business origin will likely prompt someone NOT to order. They've also figured out how to market to westerners, how to beautifully style and photograph attractive models, but the fabrics used to fulfill the garment pictured on their website is NOT AT ALL what is pictured. While they've also figured out not to show too many sides or permit close-up/zooms for a prospective buyer to look closer at the fabric appearance, they seem simply incapable of fulfilling an order with the garment one purchases. Lengths of garments are off by many inches, be it inseam or hemline, shoulder to hem or sleeve length. Width of garments are off by several inches, bust measurements completely unreliable and the fabrics used are incredibly cheap. Not inexpensive, but CHEAP. We're talking things that won't make it through a single wash cycle, much less be able to be worn more than once. Fabrics aren't color safe and fade, pill and pull easily. Their polyester utilized for 'satin' or 'silky' feeling robes isn't fit to use as wrapping paper (and that's the closest thing its fit for). This isn't the first time I've ordered from AnnieCloth, having forgotten my previous experiences, but its the first that I was able to retain one item by choice that fit well and will work to wear for painting. I'm forced to keep several other items that aren't eligible for return (apparently) because they were on clearance, though given the opportunity I'd send them back. I probably will regardless of not being able to be refunded because I'd be embarrassed donating them. It's a really sad state of affairs when a company goes to great lengths, as does Anniecloth.com to fool customers. Shame on them. And Buyer, beware ... when a deal seems too good to be true, it probably is!

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