Business ProfileforAmerican Refinishing Inc.

Date of Transaction: 7-2-20 Paid $410. Check/ 5 Year Warranty on Tub & Sink to fix Reglazing problems. American Refinishing continues to refuse honoring their 5 year warranty & fix the Peeling behind our sink faucet, fix the dripping of the Glazing that dried back of Tub & finish reglazing the Outside of tub (the bottom 2" along the entire length outside tub where it meets the floor) I called back in Dec. 2021 & spoke w/ Jeanette to explain the Peeling, Dried Dripping Problem & not completely Reglazing the Outside of the Tub. She agreed to fix problem & appointment was scheduled for Jan. 17, 2022. The guy scheduled to reglaze the areas was sick so American Refinishing cancelled.  For the past 3 Years we've tried in vain to reschedule the appt. to have them come out to fix these 3 issues, but Jeanette won't take my calls! She either hangs up when she hears it's me or if she sees it's my phone number she won't answer her phone! My son called American Refinishing in Jan. 2024 & spoke with Jeanette about the shoddy, incomplete work done. She didn't believe what he was telling her. He told her "come out & see the work for yourself!" She agreed. When he gave her the address her response was, "Oh no. That lady already called me and we are not coming out there." & hung up!  This case might be personal to Jeanette, because when I told her that the guy did a slipshod shoddy job, she admitted that was her son! So it's a family owned business that doesn't uphold their guarantee warranty. He left a long 2 inch strip of untreated porcelain that doesn't match the color of the rest of the tub. All the guy would've had to do is pull back the carpet. We want our Tub and Sink fixed as promised in their guarantee/warranty.  Jeanette obviously does not know how to run a company, & is the most unprofessional retail person we've ever dealt with! If she & her company offer a warranty & agree to fix problems/mistakes then they need to honor it instead of alienating their customers.