![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforSpectacular Floors & More
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
5/2021 - 7/2021 Installation of engineered wood flooring with most of it over concrete. Two part installation due to flooring supply. When Rob S**** provided a quote to install flooring we conveyed project requirements that were important to us and he assured us he would take care of them like using a moisture resistant adhesive, filling cracks, LEVELING the floor in specific areas, and using a padding. Rob disregarded these things during installation and was argumentative when discussing it. Out of desperation, we provided the crack filling material at our additional expense and unsure he ever really used it. In addition, he was supplying the toe kick moulding. We discovered on-site that it was an oddly shaped FOAM toe kick moulding. Out of desperation, we provided the wood quarter round toe kick moulding at our additional $800+ expense. The biggest disappointment is HE DID NOT FINISH. He promised he would return and finish. His reviews indicate he does this alot.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.