ComplaintsforMr. G. Does It All, LLC

• Initial Complaint

  09/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  ****** (owner) and ***** (employee) started on my project August 2021 and did not finish until late July 2022. Tear down old deck, build new deck, roof and screen in deck all weatherproof. ****** finally “completed” my deck late July 2022. 3,200 of the $24,600 quoted (paid $21,400) is now in dispute. ****** and his employee ***** have made many mistakes and have done sloppy work throughout the project including the roof. I have told ****** many times I did not want ***** working on my deck without ******** supervision since ***** does not seems to know or care about the quality of his work but ****** continued to have ***** work on his own. I have had to point out many things that needed to get fixed and in the process more things would get damaged while fixing or while finishing my deck. After ****** “finished” the deck project, he demanded I pay him the remainder $3,200 right on the spot, but I said I wanted the deck inspected by another contractor before I pay the remainder of the money. ****** threatened to put a lien on my house. ****** and I have gone back and forth several times to resolve this. He offered me to pay $2,000 and I said no. He said his lawyer will call me. I offered to pay half $1,600 and he did not respond. I offered to pay $1,300 (reducing my previous offer by $300 for roof repairs) and he did not respond. Due to the poor quality job ****** and ***** have done and the many mistakes they have made, I do not want them to come back to fix the things that need fixing. I have found another contractor that is willing to fix what needs fixing and to write a list of the cost. I have already had a roofer inspect the roof and fix a few things on the roof which cost $754. I would like to deduct the $754 from the $3,200 and use the remainder of the money owed toward paying the other contractor. This was my last offer to ******. He still has not responded to me. I have emailed and text him my last offer. Last text from ****** was on August 18, 2022.

  Business response

  09/29/2022

  See attachment. 

  I (owner of *** *) would like to address each of these complaints that ***** (customer) has made against my company. I take this very seriously, as this is the FIRST time I have ever had a derogatory complaint in over 45 years!

  1.   Two of the reasons that it took longer to complete the job were out of my control. After the first draw **** ******* informed me that she did not have the money and she was waiting on a settlement of a family members estate. Had I had prior knowledge of this, I would have waited until she had the money to do the job. I am a small business man and I am not in the position to finance the customers job! All of my customers have the money to pay BEFORE starting a job!

  Because of this, we waited until she had the funds, which took several weeks.

  While fixing the screened in portion of the enclosure, we had delays due to the world wide supply chain problem.

  2.    As to the complaint regarding my employee doing sloppy work and is unable to work without supervision, he has worked for me for years and is a very competent worker. I assure you, he would not be in my employment, if he were not.

  3.    **** ******* claims that she has to have $754 in cost to have another contractor repair the roof. We had to tie into the lip or small overhang of the house to build the porch. Several pieces of siding were left off and when brought to our attention, we fixed the problem. After several hard rains there was never an issue with any leaks or any other concerns brought to my attention. I am truly unaware of any issues concerning her roof and why she would have to have that amount of work done on her roof. That obviously was not our concern, because we did not do anything other than what I previously stated. I would like to add that I have done this type of tie in numerous times and NEVER had a complaint or a problem.

  4.    I am very puzzled and confused with **** *******s attitude towards the quality of my work. One moment she is sending me flowers from her family when I was in the hospital and the next she is sending me a text at 9:00 pm in the evening telling me her husband does not want me to ever comeback or set foot on their property!

  After completing the job I walked around the porch with her and she told me it was alright. I was expecting to get paid the final balance of $3200. She signed a legal contract stating that the balance would be paid in full on the day of completion. She stated that she would have to have another contractor inspect my work before paying. I am disputing that she did not!

  The work has been completed in a very professional manor, all of her concerns have been addressed and corrected. Because she has refused to pay me I have had to turn this over to my attorney. I truly hope this can be resolved. I hate to have anyone not satisfied with my work.

  Very sincerely,

   

   

  ****** *******

  Customer response

  10/12/2022

  Please see attached file BBB Reply to ****** ***** for my response to ******’s reply to my complaint. 

  Customer response

  07/24/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** ************ ** *** ***** *** *** ****** ** ****** ******* ****

  Better Business Bureau:
  
  In reference to complaint ID *********, l agree to participate in BBB Arbitration.

  Sincerely,

  ***** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩