ComplaintsforChampion Chevrolet-Buick-GMC

• Initial Complaint

  03/07/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Several weeks ago I made an appointment for 3/6 at 8AM to drop off my 2021 GMC Sierra to have them investigate a tick that has developed in the engine that they had made a major repair to some time ago, all under warranty. I arrived as planned, expected to either be provided a loaner car or given a ride home, but was told by the advisor to hang out a few minutes and maybe they could let me know something, What happened next, I have no clue, within just a few minutes I was called into the service area and told; they couldn’t hear anything! I tried to explain the problem is at cold start, why I was leaving the vehicle, and tried to have them listen to a video I have to give them a clue what to listen for, I never expected a diagnosis from a video, then suddenly the tech goes off on me, say he doesn’t have to put up with my attitude, I am like what attitude I ask?? He then throws my keys on the service desk and walks off, I am left standing in Service, looking for my vehicle which I find has already been pulled back out for me to leave, I then had a horrible conversation with the so called service manager, I attempted to explain the issue to him, he was totally a rude jerk and ask me and what are we suposed to be listening to, at that point I was extreamly upset and chose to leave and take my business elsewhere. I would like a discussion and an explanation of this from the Business Management on what happened here and is this how they treat regular customers???

  

  Business response

  03/13/2023

  This is **** ******** and I am the ***** of Champion Chevrolet-Buick-GMC. I just had a lengthy phone conversation with Mr. ******* and we discussed his concerns. When his appointment was set we missed the fact that the noise was only noticeable on cold starts. We should have had a rental car for him and we did not. Unfortunately due to the inventory shortage rental cars are still extremely hard to come by so there were none available on that Monday morning. It is very difficult to diagnosis a noise from a cell phone video. We do need to hear the noise "live". We also have special tools that normally will detect the vibrations that are creating the noise. We did attempt to reschedule, but Mr. ******* was not interested in that. I did offer my sincere apologies to Mr. ******* for his negative experience. I gave him my contact information and told him that I would personally make sure that all of his future business will totally exceed his expectations at Champion. Please don't hesitate to call my cell at ************* if you have any additional questions or concerns to close this complaint as satisfactory. Thank you so much for your assistance!

  **** * ********

  *********

  Champion Chevrolet-Buick-GMC

  Customer response

  03/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, I did receive an update and have a discussion with the dealership, but as mentioned by the ***** in his response, due to the severe lack of communication on their end, my wasted time on this botched appointment and the way I was treated by the Tech and the Service Manager, I would not be taking any business back to them again. And it was NEVER a expectation that they could diagnose from a video, they cannot seem to get over that??
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  09/14/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased the vehicle being told it was in great condition all features worked and it was in no need of any mechanical work. Not even the next day of it being off the lot the tires were leaking. Took it for what I thought was a flat repair all 4 tires were leaking air around the rim and were dry rotted and the vehicle was not in alignment. I did attempt to call champion while I was at the repair shop and no one at champion would speak to me about it. Said someone would call and they did not, then I attempted to call about the drivers door un lock lock function not working as well and the DVD player screen they have dodged me and then said I would have to file a warranty complain for a vehicle I just purchased. We had to go in person to try to resolve this and they still brushed us off.

  

  Business response

  09/20/2021

  The Dealership reached out to ******* and ******* ****** and assure them they would be reimbursed for the tires they had installed. Mr. ****** was very appreciative and thanked us for the prompt attention to their issues . He assured me that they would be updating their complaint status with the BBB to completely satisfied asap.

   

  Sincerely,

   

  ** *****

  Champion Chevrolet Buick GMC

  Customer response

  09/22/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ******
  
  

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