ComplaintsforEZ Furniture
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Complaint Details
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Initial Complaint
08/31/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
hello, my name is **** ******* and I had purchased 3 mattresses from the ********* store EZ Furniture about a year ago give or take. we have been making the payment when necessary and sometimes due to our payday landing couple days after the payment due date, when making the payment, we also paid all the late fees that were due at the time of payment, which we understand its a two dollars a day for late payment. when we were on our last payment i was advised from a representative i would need to call in to have my payment be processed which we did, a male answered i did not get his name, when we called in to get last payments made, because two of three matrresses leases were the same amounts when they tried running my card only 2 of 3 leases went through because the system was recognizing a duplicate payment on the same card, i ended up giving the representative a different card number so he could get the third lease completed, he claimed to be still getting the same error of duplicate payment. he then set an expectation he would let the system calm down for a few hours and make sure he would get that last payment through by end of day. i advised him if he could please do that because i did not want to be charged a late fee due to an error not on my end. the next morning i had recieved a receipt in my email for the last payment but i noticed it was two dollars higher then what i was quoted. i did not want to call in as i wanted proof for what they had to say so i used the texting method they have available. the gentlement admitted to me it is his fault he did not run my card because he stepped out of the office. i then explained to him two dollars is nothing an amount to make a deal out of, it but its the fact behind it im upset customer at the moment because i am being charged for a fee he set an expectation of getting taken care of that same day. i get things happen but he shouldnt have let me be charged for an error his end
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.