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Find a Location

Chrysler, Dodge, Jeep, Ram of Lawrenceburg has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforChrysler, Dodge, Jeep, Ram of Lawrenceburg

    New Car Dealers
    Multi Location Business
    BBB accredited business

    Current Alerts For This Business

    Pattern of Complaint:
    BBB files indicate a Pattern of Complaints concerning the billing and product issues with this business. BBB reached out to the business and received the following response:

    Thank you  for sharing this information with us, and your feedback.  We are truly sorry to hear when consumers have had a frustrating experience with our organization.  We genuinely care about our customers and their satisfaction, so your concerns are important to us.

    Chrysler of Lawrenceburg was purchased form it's previous owners approximately two years ago, in a stock purchase.  Unbeknownst to us at the time there where approximately a 100 vehicles with an array of titling issues, i.e. dup titles, missing titles, bad transfers, ect.  We accepted these issues, and addressed them with the Kentucky Motor Vehicle Commission, in a timely manner as possible.  In working thru these issues we have implemented processes and safeguards to minimize these  concerns moving forward.

    As previously stated we have implemented safeguards and procedures to address these issues in a timely and efficient manner.  We have increased our titling staff, and revamped our accounts payable department, and mandated current continued compliance training, with weekly reviews.  In addition to oversight by our legal counsel.

    We value our relationship with the community and the  Better Business Bureau. And hope this sheds light on our sincere commitment to being good stewards and partners.

    We look forward to your input and/or suggestions on our continued improvement.

    At-a-glance

    Customer Reviews

    2.55/5stars

    Average of 19 Customer Reviews

    Customer Complaints

    47 complaints closed in last 3 years

    21 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/1/2015

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Business Details

    This is a multi-location business.

    Find a Location

    Chrysler, Dodge, Jeep, Ram of Lawrenceburg has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      1181 Bypass S, Lawrenceburg, KY 40342-9722
      BBB File Opened:
      6/17/2014
      Years in Business:
      16
      Business Started:
      7/1/2008
      Business Incorporated:
      6/23/2008
      Accredited Since:
      4/1/2015
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Chrysler of Lawrenceburg
      • Six Ms II, LLC
      • Withers Automotive, LLC
      Business Management
      • Marcus Withers, Owner
      • Mr. Nelson Lyles, General Manager
      Contact Information

      Customer Contact

      • Marcus Withers, Owner
      • Mr. Nelson Lyles, General Manager

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      47 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      19 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Carrie B

      1 star

      09/22/2024

      DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP. I bought a vehicle after being shown a clear carfax report with no accidents. I went to trade in the vehicle at a different dealership and they provided a very low offer due to an accident. They pulled the carfax and it now shows a severe accident 2 MONTHS BEFORE I BOUGHT THE VEHICLE. I contacted the general manager where I purchased the vehicle. He indicated it was under new ownership and none of the previous employees still work there. He said he’s not responsible for something that happened under the previous owners but would help provide documentation. He told me he would call back and never has and won’t return my calls. THE SALESMAN THAT SOLD ME MY CAR STILL WORKS THERE. They are clearly lying and committed fraud by hiding a major accident. Stay far away!

      Chrysler, Dodge, Jeep, Ram of Lawrenceburg Response

      09/24/2024

      We really appreciate you sharing your thoughts. It's obvious how much you care about this situation, and your perspective is valuable. We understand how things can become frustrating when they don't go as expected or planned. In looking into your situation we found that you purchased this vehicle four years ago. Also when you contacted us we explained that the dealership is under new ownership since the date of your purchase, we also provided you with the previous owners name. You stated that you wanted monetary compensation for an alleged false Carfax report that you admittedly received four years ago. Carfax is a company that sources its data from multiple areas, and to my knowledge it isn't purported to be fail proof. As previously stated, as a courtesy we would be willing to assist you with information if its available.

      Local BBB

      BBB serving Greater Kentucky and South Central Indiana

      BBB Reports On

      BBB reports on known marketplace practices.

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