ComplaintsforLexLive
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Complaint Details
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Initial Complaint
07/26/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
So I am a single person and I Went to eat and have fun at the Lexlive in March! When I walked in, they said u need to add yourself on a waiting list to be seated! Everything was fine until I was told that they can’t put me on a full table because I was “alone” and this costs them 95$ per hour and I have to wait for a “two-toppers” which is a table with two chairs to have a meal. Anyway, all couples came in behind me were seated and served regularly while I was waiting until I gave up and I was forced to eat on the bar ( which I don't like coz I do not drink Alcohol!). I asked for a supervisor who came in and said “ yes, from a business perspective, you are costing us money to put you on a full table!!.” I was deeply hurt and I left! I am not convinced that this is right and it should not be right to treat people like numbers! I hope the owners would consider changing this policy to be more inclusive and welcoming for everyone! I am still hurt as I live next to LexLive and whenever I look at it I remember what they did.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.