ComplaintsforBridle Creek Apartments
Apartments
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Complaint Details
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Initial Complaint
07/01/2024
- Complaint Type:
- Facilities Issues
- Status:
- Unanswered
Not only did our AC go out for over 3 weeks during crazy hot weather and they took their time to get it fixed. They loaned us one portable AC unit that was in terrible condition and none of us could sleep it was so hot so I went and bought two portable AC units so we had one for each room. They came in while I was at work and took my unit I bought and left their old crappy unit here. No they aren’t even responding to me so u can get my unit back. I will be filing criminal charges tomorrow if it’s not returnedInitial Complaint
05/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I cannot get my apartment to complete a work order or service in timely manner or at all at our apartment. There is so much feces and kitty litter on our stairs and it keeps happening. The management does not follow through. It is unsanitary and unsafe. The kitty litter makes the stairs slippery. The poop is disgusting. The trash person says he has told the complex how to fix and they do not care. This is the third time this has happened. Please help.Initial Complaint
04/16/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Bridle Creek Apartments decided to change their parking system. My wife and I were not notified by email or in any other acceptable way (they claim they taped a notification to our door). Though we have lived here for nearly two years with the same vehicle and license plate, they towed our vehicle by night. I woke up in the morning and found my vehicle missing - I called the police to report a stolen vehicle only to learn that Bridle Creek had towed it. I had to Uber to the tow yard and pay $200 to retrieve my inappropriately towed vehicle plus the Uber. $220 in direct costs plus I missed both class and work bringing the total cost to $400. I brought this to the attention of management who claims that I was notified (though I can prove that I was not) and therefore refuses to make restitution for my expenses directly related to their error. This company abuses low income people as a habitual practice. They provide horrible service and make predatory contracts refusing to allow ongoing leases - they want to renegotiate leases to “market rate” each year, that is, to raise rates by about 15% per year. I have never had an experience like this in my life - management is actively hostile to great tenants who pay their bill in full faithfully each month. Terrible.Initial Complaint
02/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Around January 2nd, I was walking up the stairs to the third floor of the first building on the left (building 1) and I heard a loud bang. The next time I walked down the stairs I saw that the stairs leading up to the third floor had fallen on the stairs below. The next day, I informed the front office that the part of the stairs in the first building had rusted and fallen on the stairs below. They told me that maintenance would look at it that day and fix the issue. As of February 8th, no action has been taken to resolve the issue.Initial Complaint
12/19/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
see Attached documentInitial Complaint
08/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Moved into Bridle Creek Apartments 12/05/20 and renewed our lease once in 2/22. Their appliances are over 20 years old and they use a ridiculous amount of energy, so I requested to bring all my own brand new appliances to the unit. (Washer/dryer/refrigerator/dishwasher) They approved. Shortly after move out we were sent a7-day notice for non payment of our last rent. A lie that we addressed. After waiting for my deposit refund for overs a month I called and was informed that I was charged over $3,000 for taking “their” appliances, and that I was in collections for over $2,000. Those were mine! I had to show proof of my purchase and proof of emails requesting and getting this change to management. Management, however, never talks to you when you call, if they even answer the phone in the office at all. I never received a call, email or any communication before I was charged for “stolen property”. Never even got an itemized list of charges emailed to me. I’m still asking for that. Never got an itemized list with the alleged charges or a corrected version of charges after me proving I didn’t take their appliances. It’s been over the 45 days allowed per our lease agreement for them to return my deposit (move out date was 06/09/23) which was $1200 when I moved in. Finally got them to answer the phone and they said our deposit refund in the amount of $900 was sent to us. 10 days later we have not received it, even after confirming our forwarding address several times. We called management company West Shore Apartment Management in Boston,Ma and they will not answer any of our questions, will not return phone calls and only answered their phones once out of the dozens of times we’ve called. No one is answering questions and the answer to every call we’ve managed to ever get through is “let us get back to you” which they have not once done. To this day I’ve not received any communication from Bridle Creek Apartments on this matter.Initial Complaint
07/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I would like to bring to your attention the misleading pricing practices being conducted by Bridle Creek Apartments (leasing company West Shore) 3800 Nicholasville Rd, Lexington, Kentucky 40503. This company is not straightforward regarding all the cost to stay here. We found this place on *************** Nowhere did it state on either the ************** or the property website (*******************) the hidden additional expenses until you submit the application for $104. I was co-signing for my son and they charged me $79 to fill out the form. I have never been charged to co-sign in the past and he has lived in three different apartments in Florida (maybe a Kentucky thing?). We thought we liked this place, so I paid and submitted an application on behalf of my son. Once we were approved my son received the contract to sign. I did not get a copy only my son did even though I was on the contract and paid the fee. Much to our surprise the leasing company listed additional monthly fees that would be added to the original price. Again, we have rented before and NEVER been charged for any of these so-called services. 1. Washer/Dryer rental - $55 2. Valet trash - $35 (have no idea what this is. I don’t pay that much for my home trash pickup) 3. Management/audit - $1 4. Pest control - $7 Of course we refused to sign the contract and I lost $183. I would like to see this company list all the expenses on the website prior to submitting the application and refund of my $183 for the applications. This practice of listing additional fees after you apply seems misleading. You would think the company would be more transparent and not try to add hidden fees after the fact.Initial Complaint
08/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Unfair charges for my lease final account statement , excessive charges , they want me to upgrade the appartement for them, because they know i moved to an other state and hard for me to take them to the court, I lived 4 years at this appartement and the charge me $275for the ceiling paint , $700 for 10years +Refrigerator, I emailed the manager to give me the Refrigerator references but she didn't email back i called her more than 3 times but no answers, they are a steeling the residents, the refrigerator is in working condition,
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Customer Complaints Summary
10 total complaints in the last 3 years.
5 complaints closed in the last 12 months.