ComplaintsforInternational Coach Federation
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Complaint Details
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Initial Complaint
09/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have paid the fee to renew my ICF (International Coach Federation) PCC (Professional Coach Credential) in December 2021 and I was told by the ICF that my entire account was misplaced, including that renewal fee. I did follow-up with ICF in December 2021 and January 2022 and, when I was told they couldn’t even find my account, I sent them evidence of my account details the original PCC certification, and the 2021 paid renewal for my PCC. I assumed the renewal had been issued/fixed, and it was not brought to my attention (again) until this summer when my employer, ***********, was renewing their school application. I was unable to reach anyone from the ICF via phone or email, and decided that it would just be easier to just go ahead and do a new MCC then to try to have that 2021 PCC renewal appropriately applied. Unfortunately for me, I am now stuck with the ICF not honoring my credential(s) which is placing me in a difficult spot for my faculty role at an accredited school. For my MCC application: I was told by ******* ******* that it would take two weeks to review once my audio samples were uploaded. I have been unable to reach ******** or anyone else from the ICF, for several weeks. My boss was just told by ********* ******* this is actually an 18 week review process, which is clearly drastically different than what I was told. It has been nearly impossible to reach anyone at the ICF, and once I do, difficult or impossible re-contact those who were helping me. It makes moving forward on fixing the original 2021 PCC renewal error, and the urgent MCC application solution, problematic. I have called and emailed repeatedly and been transferred from ********* ******** to ****** ******* to **** ****** to ******* *******. I would appreciate a consistent, and reachable, person who can help me thru this process. I am grateful for any assistance and grace you can offer.Business response
09/13/2023
Dear *** *******
I received a copy of your concern from the BBB this morning and I wanted to apologize for the difficulty in resolving your concern. I just spoke with our Vice President of Credentialing and Standards and she will have a member of her team research your situation and reach out to you within the next 24 hours to follow up with next steps.
Again, deepest apologies for the challenges in this situation. You will hear from a team member with expertise in credentialing very soon.
Very best,
****Initial Complaint
06/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I scheduled my credential exam with ******* *** for Monday 29. The fee was paid to ICF. On, May 29 I started my exam on time. 10 minutes before the break, I was kicked out of the program due to a quick internet outage. I tried everything to get back into the program but it wouldn't let me. I've trying to reach ICF (by phone and email) since the day of the exam with no success. I'm a member of ICF and am appalled by the difficulty of reaching them. I need to reschedule my exam as soon as possible and not be penalized for it, as it was not my fault.Customer response
06/06/2023
From: ****** ***** ************************ ***** **** *** ** **** ** ***** **
Subject: Re: You have a new message from the Louisville BBB Complaint *********
To: Better Business Bureau *******************************Hello,
The problem has been resolved.
Thank you,
******
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.