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ComplaintsforCollision Masters of Lexington
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Complaint Details
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Initial Complaint
11/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Collision Masters stated in email to Kentucky Farm Bureau that the aftermarket bumper did not fit properly and that they needed to order an OEM bumper to fix situation. However, after bringing my van in a second time to be repaired, it looks the same as before. The bumper has gap between taillight on passenger side and bumper plate is not correctly adhered to the bumper on passenger side.Business response
11/21/2022
Contacted the customer, inspected the vehicle, made arrangements to pick up the vehicle, made corrective repairs, returned the vehicle to the owner. Called the owner, he is completely satisfied with corrective repairs.Customer response
11/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******
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Contact Information
765 E New Circle Rd
Lexington, KY 40505-2905
Business hours
Today,7:30 AM - 5:00 PM
MMonday | 7:30 AM - 5:00 PM |
---|---|
TTuesday | 7:30 AM - 5:00 PM |
WWednesday | 7:30 AM - 5:00 PM |
ThThursday | 7:30 AM - 5:00 PM |
FFriday | 7:30 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.