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Complaint Details
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Initial Complaint
11/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I stopped in and ask for a estamate for a muffler issue and was told approx 240.dollars Because a pipe had to be fabricated to fit a sensor and the muffler would be free since I had a lifetime warrenty from when I was there in 2016.Then I spent over 300.dollars on the repair.The repair was done they told me they did not connect the rear sensor because it did not need it.He told me that would knock off 20. dollars.I understood that is why the bill would be so high.This was on 11/21/2023 and when I got home I looked under the truck and saw the work they did was not done that they said was done so I went back in on 11/22/2023 and told them they said well everything today is much higher now. I watched them work on it less than an hour and I feel the bill should be about half of what I was charged Which was 243.64 inv******Business response
12/01/2023
i will have my business office send a fifty percent refund to customer
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Contact Information
1312 Winchester Rd
Lexington, KY 40505-4125
Business hours
Today,7:30 AM - 5:30 PM
MMonday | 7:30 AM - 5:30 PM |
---|---|
TTuesday | 7:30 AM - 5:30 PM |
WWednesday | 7:30 AM - 5:30 PM |
ThThursday | 7:30 AM - 5:30 PM |
FFriday | 7:30 AM - 5:30 PM |
SaSaturday | 7:30 AM - 2:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.