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Complaint Details
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Initial Complaint
08/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My father passed away on December 14, 2021 and I met with Lexington Cemetery employee ****** **** on the afternoon of December 17. We discussed, and formally filed, what was to be engraved on my father’s tomb marker. He told me the engraving would not be completed until outside temperatures rose in the spring. By June 14, my father’s marker was still not engraved so I emailed the cemetery through their website on the morning of June 16 and received a reply on June 29 asking who I met with back in December. I returned a reply that same afternoon. On June 30 I received a reply from **** at the cemetery office saying they would give Mr. **** my email when he came in that morning at 8:30. I replied back to **** on July 11 saying I’d not received a response from Mr. ****. **** replied saying Mr. **** was on vacation “last week” so they printed another copy of my “email and placed it on his desk”. As of August 11 I’d not heard from Mr. **** nor had my father’s marker been engraved yet so I went to the cemetery office to speak to him in-person. I was told he was out for lunch but I left my name, phone number, and the reason for my visit with the receptionist who said she’d make sure he called me that afternoon. He did not call or email. I just called the cemetery office again, spoke with a different lady, and again left my name, phone number, and the reason for my call. Mr. **** was “out of the office”. My father’s service at the cemetery was over 7 months ago and I’ve been trying to reach someone at the cemetery who can 1) tell me why my father’s marker is not engraved yet and 2) when I can expect to see it engraved. It is difficult enough to lose a wonderful father but to be unable to have his place at the cemetery appropriately marked for over 7 months and receiving no assistance from the cemetery office is insulting.Business response
10/21/2022
This inscription for Mr. ***** has been taken care of at no charge to the family.Customer response
10/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.