Business ProfileforAffordable Dentures & Implants

My daughter, ******* ** ******** went to Affordable Dentures & Implants to have teeth extracted and dentures. She contracted with them for the Premium Package. She would get her first set of dentures and then in a year, she would receive a new set of better dentures. May 21, 2021, I paid $2,230 and the next day of her appointment May 22, 2021, I paid the remainder of $1,780. She received her first set dentures. Tragically, my daughter passed away last year without ever receiving the new and better set of dentures. Therefore, I believe her Estate is owed a partial refund. I have called to discuss this with their office. They said they would call me back. Which that never happened. Then I went to their office in person. Then I was told that they had a new computer program that made it impossible for them to access her account and that I would receive a call the next day. Which that never occurred. On November 18, 2022, I hand-delivered a letter as my daughter’s Administrator of her Estate requesting a copy of her file and a partial refund. The following Monday morning I received a call from their office wanting to verify my address (which was clearly on the letter) saying they were issuing a refund to be sent to their corporate office. To date, two months later, I have not received any response or refund from their corporate office. I have tried to call the Lexington office but no one ever answers; just advises to leave a voicemail. Given how they never returned my previous calls, I have not left a message. Any assistance in settling this matter would be greatly appreciated. Thank you, ****** ******