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ComplaintsforAudubon Dental & Implant Center
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Complaint Details
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Initial Complaint
02/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In 2022 I was a customer at Audobon Dental in Lexington. They diagnosed me with periodontal disease and told me that to get rid of it I needed specialized cleanings (which was a LIE). I had the cleanings performed in August and September of 2022. Both times I paid over $400 out of pocket before leaving the dentist, fully settling the bill. The rest was to be covered by insurance. In January of 2024, I recieved a bill for $812 from Audubon. When I called for an explanation they said the cleanings were not covered by insurance. I called insurance company and they said that Audubon dental knows these procedures are not covered, and push them on their customers regardless. If I had known the specialized cleaning were not covered by insurance I would have looked for other options. Instead, I was mislead, and now have an outstanding bill from a dentist I havent visited since 2022. After reading google reviews, this seems to be a common practice for Audubon, and it should be stopped! They are scamming people!!Business response
02/26/2024
Referencing Case # ********
Please see attached document for explanation.
Sincerely,
**** ****** *** at Audubon Dental & Implant Center
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.