ComplaintsforKentucky Utilities Company

• Initial Complaint

  06/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was hit with a $800 something bill,because KU didn't read our meter. I am fine with paying what I owe over time,and I have, but getting to the bottom of our problem still continues. There are no local offices to help fix the issues.

  

  Business response

  06/17/2024

  Issue:

  I was hit with a $800 something bill, because KU didn't read our meter. I am fine with paying what I owe over time, and I have, but getting to the bottom of our problem still continues. There are no local offices to help fix the issues.

   

  Background:

  02/06/24

  KU issued a bill for $195.91 due on 02/29/24. This was an estimated bill for usage dates 01/04/24 to 02/05/24.

   

  03/06/24

  KU issued a bill for $876.01 due 03/28/24. This was a verified reading for usage dates 02/05/24 to 03/05/24.

   

  03/07/24

  *** ******* set up a payment arrangement for the total bill of $876.01. To pay 292.00 on 04/26/24 and 05/29/24. $292.01 due on 07/01/24.

   

  04/04/24

  KU issued a bill for $146.00- due 04/26/24. This was an estimated bill for usage dates 03/05/24 to 04/03/24.

   

  05/20/24

  KU issued a bill for $414.32 due 0612/24. this was an actual reading for usage dates 04/03/24 to 05/03/24.

   

  06/06/24

  KU issued a bill for $957.17 due on 07/01/24. This was an actual reading for usage dates 05/03/24 to 06/05/24. Previous balance of $414.32, current bill $250.84 and payment arrangement of $292.01.

   

  PSC Tariff & Regulations: KU Sheet 101

   

  Resolution:

  06/17/24 ******* was able to speak with *** ******* and had a good discussion concerning her issue with the meter estimations. ******* advised *** ******* that she reached out to the meter reading supervisor and the estimations were due to staffing and have now been resolved. ******* apologized to *** *******, and she was appreciative for the follow up and resolving her issues.

   

• Initial Complaint

  06/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid them $200 to turn on my utilities and it was the wrong department. They said I’d receive my refund in 10 days and now they keep giving me different dates and I still have not received my money paid by to my ****** account.

  

  Business response

  06/11/2024

  Issue:
  I paid them $200 to turn on my utilities and it was the wrong department. They said I’d receive my refund in 10 days and now they keep giving me different dates and I still have not received my money paid by to my ****** account.
  Background:
  *** ****** currently has no active service with KU.  The last account she had was at the address *** ******* *** *********** ** **********.  This account was closed in July, 2009.   There have been no payments posting to the account since the account was closed.
   
  Resolution:
  06/11/24 - ******* contacted *** ****** to discuss her issue and obtain more information.  *** ****** advised the $200.00 payment in question was not sent to Kentucky Utilities.  She first thought it was the gas company but said that is not correct.  She confirmed again the payment was not to or for KU.  ******* explained will respond to the BBB with this information so the complaint may be sent to the correct company.  *** ****** stated her cousin actually sent the complaint on her behalf and she was unsure of that information was sent.  *** ****** thanked ******* for calling and discussing this issue with her.
  

  
  

• Initial Complaint

  05/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  5-30-24 I was charged a $37 reconnection fee because the electric company didn’t send me any bills or explain to me that I was overdue or about to be disconnected. I didn’t receive a single notice, electronic or paper that my power would be shut off and now I am being charged a $160 security deposit because of this poorly managed predatory company. I want my security deposit back and I want the reconnection notice. If this is not resolved, I will have to take it into litigation. Thank you.

  

  Business response

  06/05/2024

  Issue:   5-30-24 I was charged a $37 reconnection fee because the electric company didn’t send me any bills or explain to me that I was overdue or about to be disconnected. I didn’t receive a single notice, electronic or paper that my power would be shut off and now I am being charged a $160 security deposit because of this poorly managed predatory company. I want my security deposit back and I want the reconnection notice. If this is not resolved, I will have to take it into litigation. Thank you.

   

  Background:   *** ****** has had service at this address since 1/2/21.

   

  Recent Billing History

  6/13/24 - Bill for $239.26 due. Consists of $156.84 previous balance + $80.24 current charges + $2.18 late payment charge. This bill was mailed via **** on 5/20/24.

  5/28/24 - Final pay date on disconnect notice for $159.02. This notice was mailed via **** on 5/15/24.

  5/13/24 - Bill for $156.84 due. Consists of $80.39 previous balance + $72.45 current charges. This bill was mailed via **** on 4/18/24.

   

  Bills and disconnection notice was issued and mailed via ****. We did not receive any of these back as undeliverable.

   

  All customers are billed a reconnection fee when service is disconnected. We are unable to waive this fee. As a courtesy, since this is the first time *** ****** has been disconnected for non-payment we can make an exception and waive the security deposit that was billed as a one time courtesy. If service were to be disconnected again in the future, the deposit would be billed again and not waived.

   

  KU also offers various way to receive billing notifications electronically. Customers may receive text messages or email to notify them when their bill is issued, five days before it is due and one day after it is past due.

   

  PSC Regulations and Tariff:   KU PSC Sheet Number 95

   

  Resolution:  KU was unable to reach *** ****** to discuss his issue. If/When KU speaks with *** ******, we will explain our disconnection process and billing process. KU has issued a bill to *** ****** every month via ****. A disconnect notice was also issued via **** on 5/15/24 for the past due amount of $159.02 with a final pay date of 5/28/24. KU has not received any bills or disconnect notice back from **** as undeliverable. KU will explain that as a regulated utility, all aspects of our billing is outlined in our tariff. All customers that are disconnected for non-payment are billed a reconnection fee therefore it is not possible to waive or remove the charge. As a courtesy, KU will remove the $160.00 security deposit that was billed to *** ****** based on his history and this being the first time he has been disconnected for non-payment. If *** ****** were to be disconnected again in the future the security deposit would be billed again and would stand.

   

  KU will also review with *** ****** other notification options that are available to our customers. *** ****** can request to receive a text message or email advising when his bill is issued each month, five days before it is due and one day after it is past due. This is in addition to the monthly bills/notices that are mailed via ****.

   

  Attached is a copy of the letter that was mailed to *** ****** asking him to contact KU if he would like to discuss the matter further.

   

  KU will send a follow up to this response if we speak with *** ******.

• Initial Complaint

  05/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My KU (Kentucky Utilities) bill increased over $100.00 from last month & over $200.00 from last year. Last month's bill was $203.29 & this month's bill is $348.30. At the same time last year my bill was $152.89. My heat has been turned off for 3 weeks & I have not turned on any air conditioning! My husband & I are now retired & on a fixed income. We were not prepared for such an increase in our Utilities statement. When we contacted KU, we were told that due to our bill being estimated the last 3 months that we will now need to make $348.30 payment for June. My husband & I feel it is too much of a hardship on our budget. We need something done about this!!

  

  Business response

  05/28/2024

  Issue:

  My KU (Kentucky Utilities) bill increased over $100.00 from last month & over $200.00 from last year. Last month's bill was $203.29 & this month's bill is $348.30. At the same time last year my bill was $152.89. My heat has been turned off for 3 weeks & I have not turned on any air conditioning! My husband & I are now retired & on a fixed income. We were not prepared for such an increase in our Utilities statement. When we contacted KU, we were told that due to our bill being estimated the last 3 months that we will now need to make $348.30 payment for June. My husband & I feel it is too much of a hardship on our budget. We need something done about this!!

   

  Background:

  12/08/23

  KU issued a bill for $322.79 due on 01/08/24. This was an actual reading for 11/07/23 to 12/07/23.

   

  01/12/24

  KU issued a bill for $396.07 due on 02/06/24. This was an actual reading for 12/7/23 to 01/11/24.

   

  02/13/24

  KU issued a bill for $331.94 due on 03/07/24. This was an estimated reading for 01/11/24 to 02/08/24.

   

  03/13/24

  KU issued a bill for $254.72 due on 04/04/24. This was an estimated reading for 02/08/24 to 03/11/24.

   

  04/10/24

  KU issued a Meter access letter to the customer.

   

  04/11/24

  KU issued a bill for $203.29 due on 05/03/24. This was an estimated reading for 03/11/24 to 04/09/24.

   

  The estimated readings were due to no gate access.

   

  04/25/24

  Mrs. ****** contacted KU customer service to give directions on gate access to be able to read the meter. Mrs. ****** advised the meter reader who usually read their meter retired and the new meter reader was not going to the correct entrance to access the meter. KU made a premise note on the account with directions on how to access the meter.

   

  05/09/24

  KU issued a bill for $348.30 due on 06/05/24. This was a verified reading for 04/09/24 to 05/08/24.

   

  PSC Tariff & Regulations: KU Sheet 98

   

  Resolution:

  05/20/24 ******* called and spoke with Mrs. ****** and had a good discussion about her billing. ******* advised the estimated readings were due to not having access to the meter. Ms. ****** contacted KU on 04/25/24 with instructions on getting access to the meter and the account was noted. KU was able to get an actual reading on 05/08/24 and the readings were in line. Mrs. ****** understood and stated it was hard on her budget. ******* advised if payment arrangements were needed KU would be happy to work with her, but she decided that she will schedule the current payment online. ******* advised Mrs. ****** if she had any other questions or concerns that she could contact her if needed. Mrs. ****** thanked ******* for calling to discuss her concerns.

• Initial Complaint

  04/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with KU Utilities, I do not have a contract with ******** ******* Lnc, they did not provide me with the original contract as requested.

  

  Business response

  05/13/2024

  Issue:   I am not liable for this debt with KU Utilities, I do not have a contract with Contract Callers Inc, they did not provide me with the original contract as requested.

   

  Background:   Mr. ****** had service at this premise from 11/18/22 - 11/29/23. Currently there is a balance remaining of $89.02.

   

  11/29/23 - Account closed.

   

  Billing Details

  12/27/23 - Due date of final bill for $89.02. Covers usage from 11/15/23 - 11/29/23.

   

  PSC Regulations and Tariff:   KU PSC Sheet Number 95

   

  Resolution:  KU was unable to reach Mr. ****** to discuss his issue. If/When KU speaks with Mr. ******, we will review the billing charges for the time period service was active in his name.

   

  Attached is a copy of the letter that was sent to Mr. ****** asking him to contact KU if he would like to discuss his concerns.

   

  KU will send a follow up to this response if we speak with Mr. ******.

• Initial Complaint

  03/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was being billed 100.00 a month for donations I never signed up for, and had no clue I was paying that since June of 2023 until I called to ask about the amount of .y bill! All I want is my money back that they've taken from me.

  

  Business response

  03/07/2024

  Issue:
  I was being billed 100.00 a month for donations I never signed up for, and had no clue I was paying that since June of 2023 until I called to ask about the amount of .y bill! All I want is my money back that they've taken from me.
  
  Background:
  4/21/23
  *** ******* signed up online for a monthly ********** donation of $100.
  *** ******* removed the monthly ********** donation of $100 online. 
  *** ******* signed up online again for a monthly ********** donation of $100.
  
  3/5/24
  *** ******* contacted customer service for her account number to pay her bill online. *** ******* asked about the $100 monthly ********** donation, and she stated she did not realize that she had signed up and had been paying this donation. She requested to cancel the ********** donation and asked for a refund of the ********** donations that she had paid. 
  
  3/6/24
  KU removed the ********** donation and *** ********* account was refunded for the donations that she had paid back to July 2023.
  ******* called and left a voice mail for *** ******* to return a phone call at her convenience. 
  
  Resolution:
  3/7/24 ******* called and spoke with *** ******* and advised that the ********** donation had been removed going forward and that her account had been credited back to 6/2023 for the ********** donations that she had made. *** ******* stated that she did not realize that she had signed up to make the ********** donations. *** ******* thanked ******* for following up with her.
  

  
  

• Initial Complaint

  02/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been a KU customer for a long time and have nearly a perfect billing history with them. Today my electric was shut off, this also happened about 2 months ago. I am enrolled in paperless billing and am not receiving any information about my bill electronically. The last email I received was over a year ago. I am now going to be charged a reconnection fee and a security deposit fee simply because I didn’t know my bill was due. I was at home when the electric was cut off and immediately called because I thought there was an outage only to find KU had disconnected my service. I paid immediately but they won’t be able to reconnect until much later today. This problem needs to be fixed. It’s a communication issue on KUs end and not a non payment issue. This is an ongoing problem and I should not have to pay for this mistake. I am now enrolled in text alerts (which I thought would have been a part of paperless billing). KU you can treat your customers much better than this. Two late bills in over 13 years and it’s an issue on KU’s communication end and the customer has to pay for it. I was also on hold with billing for over an hour to try to fix this issue and in the middle my call was cut off, only to be placed on another long hold. Please do not respond with “we mailed letters”. I know that one or possibly 2 letter were sent to my house (based on what customer service said) but I did not receive them in my mailbox. That may be a USPS issue but it still doesn’t account for why I don’t receive any bills electronically. I typically log onto to KU the 1st of month to pay any outstanding bills. Customer service said this works most of the time but bills aren’t always on the same day which explains why I didn’t see this bill. I would like a refund for the reconnection fee and security deposit that will now be applied to my account. I’ve missed hours of work, have no heat, and my food will be going bad soon.

  

  Business response

  02/21/2024

  Issue:
  I have been a KU customer for a long time and have nearly a perfect billing history with them. Today my electric was shut off, this also happened about 2 months ago. I am enrolled in paperless billing and am not receiving any information about my bill electronically. The last email I received was over a year ago. I am now going to be charged a reconnection fee and a security deposit fee simply because I didn’t know my bill was due. I was at home when the electric was cut off and immediately called because I thought there was an outage only to find KU had disconnected my service. I paid immediately but they won’t be able to reconnect until much later today. This problem needs to be fixed. It’s a communication issue on KUs end and not a non payment issue. This is an ongoing problem and I should not have to pay for this mistake. I am now enrolled in text alerts (which I thought would have been a part of paperless billing). KU you can treat your customers much better than this. Two late bills in over 13 years and it’s an issue on KU’s communication end and the customer has to pay for it. I was also on hold with billing for over an hour to try to fix this issue and in the middle my call was cut off, only to be placed on another long hold. Please do not respond with “we mailed letters”. I know that one or possibly 2 letter were sent to my house (based on what customer service said) but I did not receive them in my mailbox. That may be a USPS issue but it still doesn’t account for why I don’t receive any bills electronically. I typically log onto to KU the 1st of month to pay any outstanding bills. Customer service said this works most of the time but bills aren’t always on the same day which explains why I didn’t see this bill. I would like a refund for the reconnection fee and security deposit that will now be applied to my account. I’ve missed hours of work, have no heat, and my food will be going bad soon.
  Background:
  *** ****** has been on service since 9/12/12 and signed up for paperless billing . 
  
  10/6/23
  KU issued a bill for $126.39 due on 10/31/23.
  
  10/19/23 
  KU received payment of $126.39.
  
  11/3/23
  KU issued a bill for $120.53 due on 11/30/23.
  
  11/7/23
  KU received payment of $120.53.
  
  12/5/23
  KU issued a bill for $192.78 due on 1/2/24.
  
  12/6/23
  KU received payment of $192.78.
  
  1/5/24
  KU issued a bill for $236.19 due on 1/31/24. 
  
  2/2/24
  KU issued a disconnection notice for $243.27 due on 2/14/24. 
  
  2/20/24
  Account was disconnected for non-payment. 
  KU received payment of $243.27 and *** ****** requested the account be reconnected. 
  *** ****** requested the security deposit of $160 and $37 reconnect fee be waived. The security deposit was waived as a one- time courtesy but the reconnect fee can’t be waived. 
  
  PSC Tariffs & Regulations: KU Sheet 105
  
  Resolution:
  The customer’s electric service was disconnected on 2/20/24 for non-payment.  The customer made the payment and requested a reconnect. A security deposit of $160.00 was charged to the customer’s account and a $37.00 reconnect fee. The customer stated that she had not been receiving her bills by email but had not reported the issue to KU. She wanted the security deposit and reconnect fee waived. The security deposit was waived as a one-time courtesy, but KU is unable to waive the reconnect fee. 
  
  2/21/24 ******* called and spoke with *** ****** she was still upset and wanted the reconnect fee waived. *** ****** was also enrolled into Text Notifications and will receive text messages when her bill is due in the future. ******* advised *** ****** that there was no way for KU to know that she was not receiving her bill electronically unless she reported that issue to KU.  KU does not show any email being returned as not being received. ******* gave *** ****** information to sign up on MY ACCOUNT and she can view her bills, make payments, etc. ******* apologized for her frustration for this issue. *** ****** made it known that she is still unhappy that KU will not waive the $37 reconnect fee. ******* explained that KU is 

• Initial Complaint

  01/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  KU, taking advantage of being a monopoly and not having another option of an electric company, is charging late fees to my account after asking multiple times for waivers as well as notifying them ahead of time I’ll be paying two days later when I’m paid. . They tell me I’ve “already had one” which, in their terms and policies, does NOT state customers only have one waiver. They have no grace period after the payment date and this discriminates and takes advantage of low-income people as well as people who can’t pay on the date when they want their money. If I can’t pay on time due to my payday, why would a late fee make it any better? What good change would that make for the customer? Does KU not care about that? Then I’m told “we can’t waive late fees unless there’s an error made on the account by KU” which obviously is not true. A company as big as KU with surely advanced technology “doesn’t have the capability to waive fees”? I even GAVE NOTICE that I would be unable to pay for another TWO days and they still don’t help their customers or work with them. It’s absolutely pathetic and disgusting and no wonder people hate and distrust corporate companies because they get treated like shit. No one was willing to help and they only spewed customer service bs that they were trained to say.

  

  Business response

  02/01/2024

  Issue:

  KU, taking advantage of being a monopoly and not having another option of an electric company, is charging late fees to my account after asking multiple times for waivers as well as notifying them ahead of time I’ll be paying two days later when I’m paid. . They tell me I’ve “already had one” which, in their terms and policies, does NOT state customers only have one waiver. They have no grace period after the payment date and this discriminates and takes advantage of low-income people as well as people who can’t pay on the date when they want their money. If I can’t pay on time due to my payday, why would a late fee make it any better? What good change would that make for the customer? Does KU not care about that? Then I’m told “we can’t waive late fees unless there’s an error made on the account by KU” which obviously is not true. A company as big as KU with surely advanced technology “doesn’t have the capability to waive fees”? I even GAVE NOTICE that I would be unable to pay for another TWO days and they still don’t help their customers or work with them. It’s absolutely pathetic and disgusting and no wonder people hate and distrust corporate companies because they get treated like shit. No one was willing to help and they only spewed customer service bs that they were trained to say.

   

  Background:

  12/1/23

  KU issued a bill for $176.90 due on 12/27/23.

   

  12/29/23

  KU issued a disconnection notice for $182.21 due on 1/11/24. This included a $5.31 late fee.

  A payment of $176.90 was made to the account. 

  The late payment charge of $5.31 was waived.

   

  1/1/24

  KU issued a bill for $195.22 due on 1/24/24.

   

  1/23/24

  *** ********** contacted customer service and was advised payment of $195.22 is due on 1/24/24, if not paid by the due date the late fee would apply. *** ********** was advised KU was unable to waive the late fee if not paid by the due date.

  KU advised *** ********** on how to view rates & tariffs and was advised he received a late payment waiver on 12/29/23 and was not eligible for another late payment waiver.

   

  1/24/24

  *** ********** contacted customer service again requested the late fee be waived. KU advised *** ********** they are unable to waive late fee.

  **** ********** contacted customer service and was advised KU is unable to waive the late fee if the bill is not paid on the due date.

  *** ********** contacted KU customer service and was advised a disconnect notice would be issued before service was in danger of being disconnected.

   

  1/26/24

  KU issued a disconnection notice for 201.08 due on 2/7/24. This included a $5.86 late fee.

  A payment of $195.22 was made to the account.

  *** ********** contacted KU customer service and advised again late payment charge could not be waived. Went over the late payment charge that was waived in December 2023.

  *** ********** contacted KU customer service and asked to speak with a supervisor.

  KU supervisor contacted *** ********** and advised the late payment charge could not be waived. KU advised that *** ********** was advised prior to the due date that the late payment charge would apply if the bill was not paid by the due date.

   

  1/30/24

  KU issued a bill for $261.40 due on 2/23/24.

   

  PSC Tariffs & Regulations: KU Sheet 101

   

  Resolution:

  2/1/24 ******* was able to reach *** ********** to discuss his concerns about a late fee not being waived on his account. *** ********** advised it was ridiculous that KU would not waive a $5.86 late fee and he was just two days late on his bill. ******* explained that the late fee is applied if the bill is not paid on the due date.  ******* advised *** ********** that he received a late payment waiver in December 2023 and was not eligible for another late payment waiver. ******* also explained to *** ********** that KU is mandated by the PSC and *** ********** stated customer service sent him a copy of the PSC sheet and it did not say that KU could not waive late fees. ******* tried to explain the meter reading schedule that customer service sent him, and he stated that KU should be able to read his meter when he requests so his bill won’t be paid late. *** ********** began to cuss and say that KU is a monopoly and does not care about the customers. ******* tried to apologize for his situation, but *** ********** did not want to discuss further and ended the phone call.

   

   

   

   

   

  Customer response

  02/02/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  KU is not honoring their loosely worded terms and conditions from the “rate sheet” they sent me. They’re really make this big of a deal over such a small amount. No where in their policies does it state more than 1 fee cannot be waived. I requested to SPEAK to a PSC rep, not a rate sheet, so she’s wrong. I have no other option in a utility company, so technically, I’m correct. And KU clearly does not care, nor do their employees, on working with their customers to come to a mutual understanding. Their (loose) word is law, apparently. Sure, ******* will word this to make me out to be worse, but I simply stated (not demanded) that meter readings should be convenient for both the company and the customer. Without the customer, KU would be nothing, yet they’re not willing to work with the customer? Yes, it’s all ridiculous. Once more, no where in the terms and policies does it state that ONLY 1 waiver is allowed. It says KU will waive 1 fee, not that there’s only 1. This could have been easily avoided, but here we are. Over $6!
  
  
  
  Sincerely,
  
  Blake Wethington

• Initial Complaint

  11/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Paid the light bill and had to set in the dark at night because most thought it was funny before they turn it back on

  

  Business response

  11/20/2023

   
  We are unable to locate this customer in our records and do not believe KU is the provider for Mr. ********** electric service. KU has communicated with Mr. ******** by email and asked that he provide his KU account number so we can verify we are in fact his electric service provider and investigate his issue. Mr. ******** advised he would get this information to KU but has not provided any further communication to KU after several attempts. 
   
  If KU hears from Mr. ******** and can verify he is a customer of KU we will investigate his issue then send a follow up to this response. 
  

  
  

• Initial Complaint

  11/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So my ex wife decided to disconnect my electric and when I found out due to me being asleep because I work night shift I called to fix it and come to find out that it will take between 1-3 days to turn the electric on in a living residence and upon talking to the supervisor he state the same information no matter how bad the weather is going to be that night.

  

  Business response

  11/20/2023

  Issue:
  So my ex wife decided to disconnect my electric and when I found out due to me being asleep because I work night shift I called to fix it and come to find out that it will take between 1-3 days to turn the electric on in a living residence and upon talking to the supervisor he state the same information no matter how bad the weather is going to be that night.
   
  Background:
  11/14/23
  Mr. ******** contacted KU stating his services are off and not sure why.  KU confirmed the current party requested the services out of their name effective today and the services were turned off per this request.  KU entered an order to place the services into Mr. ******** effective 11/15/23.  KU advised this is the first available to restore services.  Mr. ******** is upset because he will have to go all day with no service and requested to speak with a supervisor.  
   
  The KU supervisor returned Mr. ********** call.  Mr. ******** stated his ex-wife had the services turned off and now he has to wait until tomorrow for the services to be turned back on.  KU confirmed tomorrow will the first available day to restore services.
   
  11/15/23
  KU turned the services on.
   
  Resolution:
  11/17/23 - ******* tried to contact Mr. ******** via telephone but only able to reach voice mail.  ******* left a message requesting Mr. ******** return the call and there has been no response.  ******* also emailed Mr. ******** at the email address on the complaint requesting Mr. ******** contact him if he wishes to discuss the matter further and there has been no response.  ******* is mailing Mr. ******** a letter requesting he contact ******* if he wishes to discuss the matter further.  ******* will update the BBB if/when speaks with Mr. ********.
  

  
  

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