Business ProfileforValvoline, Inc.

On 7/13/24 I went for an oil change and told the service guy I was going on a long road trip so please make sure all my fluids are checked. I'm prepared for the normal attempts to 'upsell' services, and I did agree to an new cabin air-filter. Service person #1 told me my battery checked out great. Later, service person #2, who was older and seemed to have more authority, said person #1 made a mistake and my battery was in bad shape and will die any minute. Of course he had a battery to sell me. I said that's hard to believe since this is a new battery and alternator, he flashed the monitor read-out in front of me with the needle in the red zone, and suggested I ask my mechanic why my battery is about to die. Service man #2 then told me he recommends a radiator flush- when I told him my coolant was flushed last week he said 'ok, you're set then'. I asked to take a photo of the battery read out, and when I got home realized the read-out was a joke! The voltage read at ***** V, which is fine, except in big red letters it read "BAD & REPLACE", with the meter reader in the big red section on the graph. Visually it is alarming if you don't read the facts and know what voltage your battery should be at. which I didn't know until I went home and researched.The next day I brought my car to the mechanic and my battery read-out was excellent, full power.I feel like they have a strategic system of manipulating people. These guys lied to my face, and it appears they rigged their equipment to show alarming results when the numbers are in normal range. That's putting quite a bit of effort into manipulating people! What's really sad too, is it appears the younger service guy 'admitted' he made an error when he didn't. I hate that good young people working hard on a hot day servicing cars are being pressured into dishonesty, and thinking this as an acceptable business model.Shame on you Valoline! I would rate at 0 stars, but this system requires at least one star.