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            Business ProfileEngineered Heating & Air

            Heating and Air Conditioning
            BBB accredited business

            Contact Information

            1052 Whipple Ct

            Lexington, KY 40511-1210

            Visit Website
            (859) 231-0505

            Business hours

            Closed
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

            File a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/1/2010

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Engineered Heating and Air is a full service heating, air conditioning, and ventilation company. Founded in 1996, EHA gets most clients from word of mouth.  Our service area is Central KY and we install and service residential, commercial, and industrial hvac equipment. We solve hvac problems... no matter how big or small.

            Products & Services

            All aspects of residential and commercial heating and air conditioning. Geothermal and conventional hvac systems. Consulting and Energy Audits. Annual Preventative Service Plans. KY Home Performance Evaluator/Contractor.

            Business Details

            Location of This Business
            1052 Whipple Ct, Lexington, KY 40511-1210
            BBB File Opened:
            6/25/2007
            Years in Business:
            28
            Business Started:
            1/1/1996
            Business Incorporated:
            2/9/2005
            Accredited Since:
            7/1/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of HM06192 for this business, issued by Kentucky Department of Housing. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Kentucky Department of Housing

            101 Sea Hero Road

            Frankfort KY 40601

            Type of Entity:
            Corporation
            Alternate Business Name
            • Engineered Air
            • Engineered Heating & Air, Inc.
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Tom Robeson, General Manager
            Contact Information

            Principal

            • Mr. Tom Robeson, General Manager

            Customer Contact

            • Mr. Tom Robeson, General Manager
            Additional Contact Information

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            0 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Keith B

            02/18/2023

            Absolutely horrible experience with this company. First called on January 3, 2023 asking for a quote on several high-end systems for a new construction home. No reply after several days, called back on January 6, 2023 and talked to an answering service. Someone finally called back and I emailed house plans to them. Followed up via email on 1/13/23, 1/20/23, and 1/25/23 with no response. Finally called very upset and they finally called me back and said that it was being passed off to another person, but I was guaranteed that we would have a quote next week. It is now 2/17/23 and still no quote. The worst communication I have ever receive when trying to spend $50,000. If this is how they treat customers who want to spend money with them, I can only imagine the follow up after the sale.

            Engineered Heating & Air Response

            02/19/2024

            Keith, I just saw this review and want to genuinely apologize. Sounds like you gave us a couple of chances to reach out to you and we let you down. Even though we couldn't help, I sincerely hope your project turned out well. To add some color, back in January 2023 you caught us at a very challenging time. To say our company was overloaded with work was an understatement, and our main estimator was very sick and was trying to keep up but couldn't. We should have told you we couldn't get to your project, but it sounds like you got passed around a bit and I'm sorry for that. Anyway, if you'd like to discuss in more detail, feel free to reach out to me (Tom) at 859-231-0505. I realize it's been a while so I won't hold my breath. Again, I hope your project turned out well and that you have a great 2024. Take Care! Regards, Tom

            Local BBB

            BBB serving Greater Kentucky and South Central Indiana

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