Business ProfileforFayette Plumbing, Heating & Air Conditioning

Initially, AVAC system installed 10/2022. We elected to have FHS do the work since work performed on our plumbing was excellent. Then even against advice from friends and family we decided to have FHS installed the HVAC. Not until March/April 2023 did we attempt to use the HVAC. If failed to turn on. Reason: algae plugged a drain which prohibits a float switch to permit the HVAC system to work. The system should not have had algae since we had never turned it on till 6 months later. Five times or more till May 2024 we continued to have this issue. Cost to date was $450.04 to temporarily address issue. FHS said we needed to purchase a $90 tablet every 3/4 months to prevent this from happening. The one time we did, it became plugged up within 7 weeks. Furthermore, we paid for "Comfy House Inspection" fee of $19.95 each month with assurances to address any issue with plumbing, heating, & air conditioning. No time in this period was there another countermeasure suggested to fix our problem. This last time in May 2024 the technician said our return had fell off the HVAC system & another flex line had become attached. Tried to work with FHS, they failed to contact us within a week of emailing and calling. FOOTNOTE: all duct work is not covered under the warrantee only the hardware for cooling. Today, we cancelled comfy house and using those monies to pay another HVAC company to fix their mistakes & bilking us for money with a sham scheme to sell you algae tables which were never disclosed to us before our purchase. They can not be trusted to do the smallest of the right things, so how should you trust them to do the bigger thing. Listen to friends and neighbors, call around, get quotes, ask questions and just maybe you won't be hoodwinked like we were. Most of all insure the warranty covers not only the hardware but the supporting items that should be covered for more than 30 days from installation. By the way, the last 5 star ratings they managed to receive were in 2021.