Business ProfileforSouthern Comfort Heating & Cooling

On August 1st 2023 southern comfort installed a new ac unit in my home for my 2nd floor. They installed the incorrect unit.Also the unit they installed was not cooling my upstairs &the technician left knowing it wasn’t cooling all of my rooms upstairs.I also told the tech that was the incorrect unit.He said it will take time to cool. It was only cooling one room only. The next morning I called them & told them it was not cooling so they sent a tech to check why it wasn’t cooling the following day in the evening. The tech could not fix the problem & he said he didn’t know what the problem was that he would have the Owner **** come to my home on Monday August 7th & he never showed up. My husband called **** and told him they put the wrong unit in & that the unit was not cooling & we need the correct unit that we chose. He agreed to take the wrong unit out & put the correct unit in. On August 8th southern comfort came back to my home & removed and installed the correct unit we chose and once the unit was installed the unit still was not cooling my upstairs but only 1 room I told the techs & greg one of the technicians said he knew it wasn’t cooling the other rooms and he didn’t know why it wasn’t cooling and that he had to pick his children up at daycare. He said he called the owner **** & he told him it was’t cooling all the rooms & he left. Joey the other tech stayed for a few minutes & tried to answer my questions but he said he knew the unit wasn’t cooling & it was hot & humid in the rooms & he didn’t know why. During the second install they scratched & dented my door inside my home. We called **** the owner & he didn’t come to my home until August 10th to see why the unit wasn’t cooling the upstairs he then said he thought it was the returns & that he didn’t know when he could come to my home to try to fix it. My home is 80 dregrees upstairs. We called **** & told him to take out the unit since they didn’t fix it and we wanted a full refund.