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ComplaintsforInterior Yardage
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Complaint Details
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Initial Complaint
10/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Spring of 2020 had sofa delivered to Interior Yardage to be stripped to bare wood and reupholstered. I continually asked sales clerk for quote on new filling because I did not want to use old. Sofa was then completed with new fabric but all OLD stuffing left in place. She said that upholsterer thought it looked fine. I reiterated that I specifically was having it stripped completely because it was a used sofa. I accepted the sofa in that the upholsterer listed condition of filling. However several months passed and I cleaned a small area of the sofa back with a damp cloth. The fabric is a performance ********* fabric. Unfortunately when the damp fabric touched the old yellow foam inside the sofa and huge stain resulted. I contacted the store and they acknowledged the issue and sent a cleaning company. This didn't work so agreed to reupholster at no charge, which is in emails. I paid for 10 yrds more fabric. Sofa returned this week but see that only back and part of seat was redoneBusiness response
01/11/2022
Business Response /* (1000, 15, 2021/12/06) */ We did reupholster sofa for client in early 2020. Client had requested new padding be added in addition to reupholstery of sofa. There was a breakdown in communication between staff and upholsterer and sofa was not stripped to the wood before covering with new fabric. This was communicated to customer, she was not charged for additional services and agreed to accept and pay in full for services provided. In late 2020 received call from client explaining she had stained sofa and was unable to remove stain. After several phone calls and text, I agreed to reupholster sofa, remove old cotton batting and replace with new. After receiving clients fabric we removed old padding replaced with new cotton padding and wrapped with new Dacron then covered with clients new fabric. The sofa was delivered back to customer after work completed. ***** Interior Yardage
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.