Business ProfileforLexington Outdoor Power Equipment

Lexington Outdoor Power Equipment put a new pump on my pressure washer. When I went to use the pressure washer it was spraying water out of one of the O rings. I sent a picture. I called them, they said to bring it in for repair. When I picked it up, it looked a little off so i questioned if it had got mixed up and maybe wasn’t mine, they ensured it was so I took the pressure washer home and the following week went to use it for work. I was at a customers house had their patio cleared off and ready for cleaning and noticed it was missing the adaptor for the hose. I started looking at the machine and noticed the pump that was on it was an old pump, this holds the missing adaptor. I called and ask the lady about it, she said to hurry bring it up and they will fix it. I got there there were 3 of them at the counter telling me my pump hadn’t been changed but clearly in the pictures it was different. They offered to make sure it worked but never wanted to admit they changed the pump. I have pictures of mine and the one that is on it now. The one now is old. They were not honest with me and never tried to make any agreement on making it right. When I went in they told me they only changed the manifold and that it was dirty with soap in it bc the mechanic ran soap through to test it. When talked to the mechanic he said he did not replace the manifold he only fixed the o rings and he did not run any soap in it. He didn’t want to say anything else just said to talk to them at the desk. They were not honest.