ComplaintsforLoanDepot
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Complaint Details
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Initial Complaint
08/14/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The company keeps sending my mortgage loan back and forth between loaner centers. When they transfer my insurance company is not notified correctly and they do not get paid. After that insurance gets dropped and loan depot chargers a markup on insurance I was paying 1300 a year they were charging me over 700 a month. Now I just resent my new insurance and they have transferred my loan to a ***** **** the day my insurance was updated. I have requested for my escrow payout from the company and they won’t provide it. I don’t know what to do but have a feeling they have done this with many customers after Covid. The issue didn’t arise until then when the loan was transferred to their own company for the first time.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.