Business ProfileforTempur Sealy International Inc.

Ordered a foundation from Sealy website for delivery to my home via white glove delivery. The delivery sub contractor was no call, no show and did not respond to any contact to find out information on delivery. Contacted Sealy for help in process via customer support numbers on website. I was told they would look into it and get back within two days. No call back in two days so reached out again to be given phone number to different delivery contractor of theirs that had no record of my order. Contacted Sealy customer support again to find out more and was told they would continue to investigate and was given number to their delivery contractor that had my order this time. Contractor sub contracts to another company so had no details and mentioned would investigate. Finally reached delivery sub contractor and told only had one day available which I had prior engagement were I was going to be out of town. Tried to offer door drop-off negating Sealy advertised white glove delivery which regretfully accepted as only solution despite arguing their failing to meet advertised delivery method by doing so. Reached out to Sealy customer support again for compensation for botched delivery and excited no compensation other than comment of dropping the FREE delivery fee and was called a liar about no call, no show despite have phone records and evidence of only outgoing messages and calls. Overall poor delivery process and lack of customer support doing their job from Sealy, their contractors, and sub contractor. Delivery did arrive in new condition and was deliver as advertised but took 6 days from original delivery date and 5 days of trying to talk to companies to get delivered to me.