Business ProfileforTempur Sealy International Inc.

Tempur Sealy works very hard to deny warranty claims due to their extremely poor warranty process & lack thereof. I have a 10 year warranty on my mattress & at year 7 when sitting on mattress it sank to the bottom of the mattress about a foot dip. This was a $3,000 mattress. Fi They have no human that will speak to you if you have questions. They have an antiquated portal to fill out online claim that is very poorly presented to cause confusion (probably intentionally so you will give up) They suggest you take pictures with a quarter & broomstick, how very 21st century. I did that & got denied, they didnt explain why I had to aggressively push for explanation it was becaus the quarter was "turned" in the photo. When I revised the photo showing extreme indention beyond their 3/4" inch standard. The photos were to their exact requirement. I then received a second denial because they saw a stain on the mattress & according to their policy, that equates to the consumer "not caring for the mattress" When in fact it is the defect of their mattress cover sliding off easily w/ the lowering/raising of the bed. Most all mattresses are going to have some sort of mark esp if they are several years old. A slight mark on the surface has no correlation to the fact that the memory foam is defective. This is how they get out of paying ANY warranty claims. If there is a dispute between customer/warranty groupl they should be sending out a Temper rep to assess the deficit in person. They can only see the exterior isses not addressing the internal defect. I highly discourage anyone that cares or is concerned about warranty to go into this knowing they do not operate in an ethical manner & are set up to deny most claims. In fact have never known anyone in any circumstance to be granted a replacement. You were warned....also there is over 1,000 BBB complaints against them. Check out reddit and all social media reviews as well.