Customer ReviewsforTempur Sealy International Inc.

Like many state below, tempur-pedic does not hold true to their warranty. Within 6 months my pillows from them changed shape and went extremely flat. I shared photos, videos, and needless other things they asked for. Their response was careless and even the chat agent I spoke to didn’t know how their warranty worked or any helpful information regarding their pillow’s performance. I highly recommend staying away from this company as their products do NOT hold up and are a waste of money.

Tempur-pedic does not stand behind their product. I, and many others, have been denied warranty claims for false accusations about misuse of the product. Their warranty is a sham and they do not uphold their end of the warranty.

Horrible lying company! I placed an order for a topper, turned around the same day to cancel the order and talked with the escalation team who “guaranteed” the topper was encased and that no raw tempur material would touch my new mattress. They lied. I purposely didn’t unpackage the topper as I could tell the “cover” was nothing more than a mattress cover and that nothing would cover the bottom of the “foam”. I specifically asked this and was told “absolutely it was completely encased.. that they never send out just foam”. Well they lied and now I am stuck with a topper that I don’t want.. they won’t return it and when I called back they had be unpackage it and put the “mattress cover” on it. Now it is opened. I want a full refund.. and they refuse. This is a horrible company… I urge everyone to not buy from them unless you want to overpay and be unhappy.

I bought pillows from Tempur-Pedic and upon arrival they are way smaller than expected. I bought the larger pillow and i believe i received the smaller size. I called them to ask if they can exchange or return them and they refused per their policy. I explained to them that i received them 30 minuted ago in the mail and they still refused. I asked to speak with the manager but i was told there is no manager either. They took my money and disnt give me the right product and didnt want to exchange or return it. This is theft. They should be stopped. I wish to give them zero stars.

They do not guarantee the quality of their mattresses. One I purchased, a tempur-breeze, was clearly defective. It had no side support on the left side, I documented this clearly with photos. Their warranty is very specific to central sagging only, so any edge failures (such as mine) is not honored by customer service. Buyer beware!

Ordered a foundation from Sealy website for delivery to my home via white glove delivery. The delivery sub contractor was no call, no show and did not respond to any contact to find out information on delivery. Contacted Sealy for help in process via customer support numbers on website. I was told they would look into it and get back within two days. No call back in two days so reached out again to be given phone number to different delivery contractor of theirs that had no record of my order. Contacted Sealy customer support again to find out more and was told they would continue to investigate and was given number to their delivery contractor that had my order this time. Contractor sub contracts to another company so had no details and mentioned would investigate. Finally reached delivery sub contractor and told only had one day available which I had prior engagement were I was going to be out of town. Tried to offer door drop-off negating Sealy advertised white glove delivery which regretfully accepted as only solution despite arguing their failing to meet advertised delivery method by doing so. Reached out to Sealy customer support again for compensation for botched delivery and excited no compensation other than comment of dropping the FREE delivery fee and was called a liar about no call, no show despite have phone records and evidence of only outgoing messages and calls. Overall poor delivery process and lack of customer support doing their job from Sealy, their contractors, and sub contractor. Delivery did arrive in new condition and was deliver as advertised but took 6 days from original delivery date and 5 days of trying to talk to companies to get delivered to me.

I wish I had read the reviews but instead, desperate for relief and buying into the hype, I thought I would spare no expense to get relief from my pain. I spoke with a store salesperson and they accessed all my bedding needs to the tune of $5000. And sold me on the fact that they come standard with a 10/25 bed and frame warranty so I need not have any worries. When the bed arrived, I almost started crying because it looked so flimsy and cheap. But I tried to keep an open mind because after all, that great warranty right. Well, after 13 months, the metal on the adjustable bed came apart and no longer raised the bed. Confidently but disgusted, I placed my warranty claim. I was bombarded with picture taking etc. Finally they agreed to a replacement. I was given a credit for the amount i paid and then instructed to go to the warranty replacement site to choose what my credit could afford. Mind you,the prices here are much higher than whats advertised on the store site. I was advised there was enough credit to repurchase my same frame which i did. When it arrived it was inferior to my original purchase as my original purchase had a head and feet motor for massage which was a selling must for me. But the replacement, they assured me was the same model only had a head motor. Now the replacement bed singular after 1 week is roaring like a lawnmore and i also realized it only had one motor. So i had to make yet another repair request but I also wanted the features the bed I purchesd had. I explained over and over this feature was a selling point and a must, otherwise, I never would have purchased this bed. After many many many emails back and forth asking for what any reputable company would automatically offer, that the replacement come with the features I purchased, they continued to go around the issue with idiotic responses like" Thank you for trusting Tempur-Pedic with your needs...yada yada yada" but a firm NO, they would not be replacing. Run Run Run. God sees

I purchased a temperpedic adjustable base 2 years ago. The cable connecting and synchronizing the two bases went out so I could no longer get both sides to adjust at the same time. I called and spoke with their technical support and ordered the cable I needed. When it arrived I called them to send out a serviceman to install it and was told that I had to pay $220.00 for the visit. The base has a 5 year warranty; 3 years parts and service, and 2 years for just parts. The base was purchased April 13, 2022 so it was still under warranty, I was told that my warranty was null and void due to a power outage. There is nothing in the print of the warranty that lists this as a reason to cancel the coverage. I have since contacted the Attorney General for Kentucky and filed a report with them and putting my review of them everywhere I can to warn people about their filthy and unethical operation to keep you from purchasing anything from this company. I also left a message with their corporate office and no one ever got back to me. When you call their main number it won't let you get through to anyone and provides their hours of operation from 8-5 eastern time. I called from Chicago at 12:00pm CST. So they are purposely keeping you from being able to access anyone. I am also an Interior Designer and the company I work for sells their product. Therefore I let everyone I come into contact with know about their business practices and my personal experience with them. I will never promote them again.

Got the cocoon chill hybrid, worst bed ever! I bought it online thinking I had the normal 90-100 trial period. Nope. I slept on it for two months trying to give it a real shot. Everything on my hurts. I was a couple days over the 60 day trial period and they refused to help me. It’s the worst bed. I end up on my couch most nights now because of this bed. My joints and nerves are always on fire. I even bought a mattress topper and it’s just horrible. The customer service is awful. They were rude and unwilling to do anything. I had to buy a whole other bed that will be coming this weekend. Wasted a thousand dollars for a crap bed.

Great product Absolutely Abusively horrible company! I feel raped and abused by this company. Took my $ and sent me a $100+ pillow without packaging. Shipping box also not sealed. The pillow itself was only half full so sent a message and called. Finally got thru to someone and they pretty much belittled me. Then spoke to someone else who agreed they were in the wrong and that he would fix it. He sent me an email charging me for shipping to return the pillow! I responded saying it’s not right for me to be charged for something I never received which was a NEW pillow and he said oh well your problem can’t help you. This was not my first horrible experience. The last time I thought it was an isolated incident but no it’s their practice and all they want is your $. They could care less about the customer or your health. They have a monopoly on this product for NASA and they act like it ABUSIVE COMANY