Complaints

This profile includes complaints for United Motorsports's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  United Motorsports

  3180 Richmond Rd Lexington, KY 40509-1596

• 

  United Motorsports

  1518 Cumberland Ave Middlesboro, KY 40965-1223

• 

  United Motorsports

  1618 Northgate Dr Richmond, KY 40475-1066

• 

  United Motorsports

  1188 S Mayo Trl Broad Bottom, KY 41501-2203

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my daughter’s Honda TRX 90 off for service on June 12, 2024 to repair a squeaking/squealing noise. This ATV had minimal use and shouldn’t have had this happening. Months went by without hearing anything. I figured they were busy. I finally called to check the status and the dealership said it was ready for pickup. I then had a death in the family and a few other issues that I had to deal with and they said it was no problem that I could leave it as long as needed. Called back on November 5th to verify again it was fixed and it was ready for pickup. The service advisor stated it was. I told him I would pick it up on November 6th. I picked up on November 6th with the same issues and squeaking/squealing that I had originally dropped it off to have repaired along with a dead battery. Service Advisor acknowledged the squealing noise was still present as we pushed it across the parking lot to load on my trailer. Then stated “it was fixed previously.” Even though he brought it straight from the garage to the front of the building and then we pushed it across the parking lot without anymore use. I even purchased a new battery. Very unprofessional disorganized service department. Drove almost 2 hours. Will be looking for a new dealership. Do NOT recommend. Buyer beware.

  Business Response

  Date: 12/06/2024

  We have reached out the customer via phone.  Unfortunately, we were unable to connect with him directly and had to leave a voicemail.  We are happy to address whatever concerns he has about his unit whenever we can get the machine back to our facility.  

• Initial Complaint

  Date:09/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were searching for a new fifth wheel camper and came across one via ******** *********** that was listed by ****** ****** ******* (salesperson at United Motorsports). We spoke with **** a few times on the phone about the camper. We live nearly 2 hours away from the dealership. We asked about putting a $500 deposit down on the camper to “hold” it and so that they would not sell it out from under us. We asked if this $500 deposit was refundable, incase we got there and didn’t want to move forward with purchasing, and we were told YES it is refundable. Once by ****** and we cannot recall the name of the other employee who told us it was refundable. The next day we found a camper we liked better, closer to home, so we called United Motorsports to let them know that we would not be moving forward and that they could refund the $500 deposit. Suddenly, **** became very hostile in telling us that the deposit was non-refundable but she would talk with her manager to see what she could do. It took calling back TWICE to get **** to tell us again it was non-refundable and “sorry about our luck”. We asked to speak with the manager and were told the same thing. Eventually the manager said he would give us half back ($250) and that they had lost out on selling this particular camper 5-6 times because we had the deposit on it. The manager also told us they had completely taken the camper off the market, which was untrue because we were still looking at the listing online. I placed a Google and Facebook review warning other consumers of this businesses operating standards. **** ****** General Manager, responded to the Google review asking us to contact him. We have called and left messages 3 times and emailed once, but have yet to hear a single word from him.

  Business Response

  Date: 09/05/2024

  Sounds like **** ******** needs to talk to *** *********  He called me and explained that he was purchasing locally and wanted his deposit back.  He did admit that it was explained to him that it was a non-refundable deposit because at that moment we had other customers on that unit.  *** ******** asked if I would be OK with splitting the $500 deposit and only keeping half and refunding $250.  Although not what was originally agreed upon, I agreed to refund $250 of the $500.  *** ******** stated that was satisfactory and to my knowledge the $250 has been refunded.

   

  **** ***** ******* *******

  United Motorsports and RV
  ************

  Customer Answer

  Date: 09/05/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  What an absolute joke of a company United is. Tell me why no phone calls were even returned and why no emails were ever responded to. We were told TWICE that this deposit was refundable. Sounds to me this company needs to do some training of employees, so that they’re all on the same page. And while they’re at it they need to do some training on how to speak with a customer. Refund our FULL deposit since we were told twice it was refundable. We never signed ANY legally, binding paperwork that this deposit was non-refundable. 

  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased a 2021 can am maverick in November 2023. I have only put 200 miles on it, took to a Memorial Day ride and machine started to overheat. After a certified can am mechanic looked at my machine he told me the motor was hooked up wrong and provided video and photos. The coolant line was ran into the transmission, the turbo was not hooked up and the motor was placed together with hardware that looked like it came from a local hardware store. Reached out a Sales manager, he had told me over the phone the previous motor had been blown up and when I asked him if I should have been told that when I bought the machine his response was “we have no legal obligation to tell you anything” also tried to put the blame on the certified mechanic saying he probably did something to the machine then asked me what I did to the machine, seeing as I don’t even know how to change the oil I did absolutely nothing. luckily I recorded these conversations. I keep reaching out and keep getting told the machine will be sold for me but nothing has happened and United has been in possession of the machine since early June. It’s obvious United sold me a lemon and they knew the previous owner had blown the machine up. When speaking with gm he has made me aware that service department had told him the machine was brought to them wrecked…. The machine was never wrecked and that is just another ploy to avoid accountability. I have before and after pics of every ride with this machine and it was never miss treated. All I’m asking for is the proper help getting out of this machine and someone to own what they have sold me is junk. Everything is documented and I have reached out for legal representation and plan pursue if my matter cannot be resolved in a timely manner past this report. I’m over the back and forth with no resolution so I am officially filing this report until a solution is agreed upon.

  Business Response

  Date: 07/15/2024

  Hello,

  ***** *** purchased 10/30/23 and did not bring up an issue until 6/6/24 with the unit purchased. ***** *** signed a "Used As Is" form when purchasing the machine. Since bringing up the issue, we have been trying to help him out in every way possible and even trying to sell his machine. It is currently at our dealership for sale with the sales guys trying to sell it.

  Customer Answer

  Date: 07/15/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  machine was not used enough to show any issues up until the date the machine was brought to ******* when the summer months came and it was time to ride I then noticed the issues, prior to summer months machine was parked in a garage. Once the machine had shown errors blame was pushed on myself and the certified mechanic that diagnosed the problem. It is understood I signed “used as is” however critical information about the machine was never disclosed to me durning the purchase. Text back and forth with the salesman shows that he states the machine is “basically new” and “no issues” all information under false pretense to persuade me in to buying the machine. I am understanding in the fact that it takes time to sale these machines however since 6/6/24 when the machine was dropped off nothing has been done or posted on the United motorsports pages to help promote the sale of this machine. I would just like the full support of United to back up the item they sold me as “basically new” and resolve this issue. As stated before, I can share all the text with salesman, phone conversations with two sales managers and gm I can also provide any photos or services on the machine. 

  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:04/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a new 2024 Kawasaki krx 1000 on 03/22/24, was told by ***** in accounting the bank they had me going thru would give a discount if I would take the extended warranty,in sum of $2499 which I questioned somewhat but it was after hours for the bank so. Following Monday I call bank and they told me they didn’t ask for any any warranty or extra fee if I didn’t take extended warranty, I call ***** and after lie on top of lie he said he would cancel the extended warranty but it would cost $99 for warranty company to cancel reluctant I said cancel it and then proceeded to read service contract and it plainly states 100% of cost would be returned to my creditor. Sent ***** a message stating everything and now he will not reply back now and still hasn’t canceled my extended warranty. And no refund As of (04/10/2024). Looking as theft by deception)

  Business Response

  Date: 05/08/2024

  ***** ****** sent ***** ****** ******* manager the account number 2 days ago. The check will go to the lien holder to put towards the loan, not the customer.  Once the warranty is canceled, we have to issue the check to Northwest. We have been waiting on the customer to send their account number so the check could be assigned to that account. 

• Initial Complaint

  Date:02/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to United Motorsports looking to trade in an ATV for a Ranger 1000. After 2 days of negotiations I and the sales person and both managers agreed on prices for both the trade and the new UTV. It was agreed that the business was able to use my application for Farm Tax exemption since I had not received the number from the state. This again was agreed on by the main store manager and sales manager. I went to the store to complete the transaction, signed the agreement with the sales rep and was led to the finance office. As soon as I sat down they decided to change the agreement and told me I would now have to pay over $600 extra to cover taxes until my exemption number came in. I have several texts and other communications showing the agreement had been made yet they refused to honor their end of the deal. I had to take a day off work, load my ATV on a trailer and and drive one hour to this business after the deal was confirmed via phone call and text.

  Business Response

  Date: 05/08/2024

  We did not sell *********** ******** a unit in 2024.  He purchased in 2019 when Ky did not require a farm tax exemption number but only a form to be filled out by the customer.   He came in the dealership in Feb of this year to purchase a another unit but he didn't have his farm exemption number or any form showing he had applied for the exemption.  We can not allow a customer to be tax exempt because they verbally say they are exempted.  He leaves and goes to our sister location in Richmond and he tries to get them to sell the unit without taxes.  They explained the same thing.  He decides to pay the taxes and we get the unit ready.  He comes back to the Lexington location to make the purchase then decides to offer a lower price and we couldn't do the price so he gets upset and leaves again.   

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October, 2023 $5,300 I bought a 2002 Starcraft Constellation Apollo from them tax, tittle an all. I then discovered that the camper was still not in my name months later and I been paying for insurance on this popup camper without even having the right VIN number on my paperwork or insurance provider. Before I discovered all this, I had done several upgrades to this camper which I will list at the bottom. I have contacted this dealership several times over the last 4 months and they still have not resolved this issue. I would like the just return this camper for a full refund plus cost of at least some of the upgrades I have paid for and go buy from a different dealership at this point. Upgrades Completed New mini fridge (the one in the camper didnt not work as the said it did) New dual propane bracket and regulator with auto change over the the one that was on it was not in good shape Replaced the valance as it did not match rest of camper bought the curtain hangers and new curtains as it had none replaced the indoor/outdoor stove bracket as it had the one on the camper but not the one on the stove and had to purchase as a pair Bought a 10 gallon grey water tank for camper as it had none. bought and installed a handle on the door that goes between the inside of camper and the front storage compartment Bought and replaced the water inlet as it was leaking and couldnt find the issue.

  Business Response

  Date: 07/03/2023

  Thank you for reaching out. I spoke with our Gm of the company.  Per the GM, The plate and registration were mailed to the customer. The vin number issue was fixed and the state has the title and will be mailing it soon

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 motorcycles from Lexington Motorsport . Both paid off, Once I spoke with rider’s advantage for my gap refund, they told me to take the paperwork I filled out that they emailed me to Lexington Motorsport. Once I handed my paperwork to Pete in finance he told me he would take care of the rest it’s usually takes 90 days for the reimbursement after 90 days went by I called up there to check on my reimbursement they said that they have lost my first copy. I got ahold of rider advantage she told me that the staff is new and not familiar with how the gap refund works so I brought Pete another copy waited another 90days and still nothing.so I went up there again and watched Pete do his job myself I watched him send my reimbursement copy to riders advantage. Finally after 6 months raiders advantage emailed me saying speak with even for a reimbursement. I call him and he he says he will call me back a customer just walked so I’m really pissed that I’m a customer that’ spent 40,000 dollars on 2 bikes from them and all I’m looking for is a gap refund they are 100% unorganized and definitely need to be trained better this is unacceptable for business obviously they will never get my business again.

  Business Response

  Date: 12/27/2022

  We did misplace the first papers that Mr. ****** filled out but his mother came in with all the documents that we needed and we finalized his refund request with Riders Advange about a month ago. He should be getting his refund in about a month or so. I explained this to his mother. To my knowledge they are now happy and everything has been taken care of. 

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dirt bike needed some work done to it so I took it to then Lexington motorsports but now United motorsports to have my problems fixed. Upon receiving my bike on 9/29/2022 I noticed it ran very hot so I checked it out and noticed nothing really wrong until I looked at the receipt and saw they had put the wrong oil in my engine so I called them to get a refund on the oil they had put in it and they gave me the refund for the oil. Well almost a month has gone by and today 10/20/2022 I saw that it was leaking oil so I looked my bike up and down to see if I could find the leak to see if it could be fixed. I then realized that United motorsports must not have torqued a bolt down tight enough and it is now lost and was the cause of my oil leak. I called them today seeking compensation and they told me to bring my bike up to them tmrw the 21st of October so they could see if the damage they cause to my bike would fall under there warranty which it 100% does because the work they have done on my bike has been faulty. I would really like to receive a greater compensation than them just fixing the problem because my engine more than likely has permanent damage because of the lack of oil in the engine.

  Business Response

  Date: 10/27/2022

  Work was preformed on customers unit, customer stated that there was 2 bolts that were missing and had an oil leak, customer filed BBB complaint before contacting shop to go over said work. Once customer brought bike into shop the shop foreman inspected all aspects of the bike and has ordered both bolts that had came out and a new gasket for the repair. Customer was demanding some kind of extra compensation other than the repair of the bike, we have a workmanship warranty to cover things such as this and we feel that as long as the bike is repaired back to specifications of the factory that is all we should have to provide to the customer.  

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2020 cam am commander from Lexington motorsports in august of 2021, when I went to get the side by side they told me that they looked over everything and everything was fine on it, the day I got home I got it off the trailer and not even 30 seconds later of riding it my check engine light pops on and it goes into overheating mode because there was no antifreeze in the machine and the radiator was so caked in mud it took hours to wash out, I just thought that may have been all that was wrong with it but boy was I wrong it was only the beginning of my problems, i keep having something go wrong on the side by side just about anytime I get on it, I took it to get worked on the first time cause it stopped running and there was leaks in the oil pan amongst other stuff and I got it back and have barely got to ride it and had more problems with it like my wheel bearings were almost completely wore down I had to replace the tie rods because the tie rods weren’t even the same ones on both sides one was heavier and the smaller broke and had to be replaced, now my side by side has been in the shop for almost 3 months now at ***** motorsports in pikeville and the parts that were wrong with it for the reason I took it in, everytime they replace a part they find something else wrong with it. I have barely got to ride the machine I’ve maybe put 150-200 miles on it and now it’s gonna be a very expensive fix. The shop it’s at is the one who told me to get in contact with Lexington motorsports in the first place and tell them all the problems I’m having because there’s no way I could’ve done the damage it has in the time I’ve had and for as little as I’ve road it. I called and they said there’s nothing they can do and it’s just crazy because I spent a lot of money buying this side by side and now I’m gonna have to sink way more money into it. Lexington motorsports pretty much sold me a broken side by side.

  Business Response

  Date: 12/14/2022

  Unit was purchased Aug. 2021, no complaints have been brought to my attention on this unit. At this time we can not offer any assistance on this case as far as repairs. Unit was sold 1 year and 5 months ago.

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a Seadoo switch sport from Lexington Motorsports on 10/20/2021 by paying $500 towards the price of $26,890.08. The salesman at that time was **** *******. I was told multiple times that they don't have the boat yet. Finally on 9/12/22, I received a message from **** ***** (new salesman) that he has the boat. He wants me to pay $31,890.08, claiming that the markup of $5000 is for additional 'freight' and 'commodity surcharge'. He agreed that the msrp was exact same as at the time of booking. They can call it by any name but it is unethical business practices and price gouging.

  Business Response

  Date: 09/16/2022

  Unfortunately we are at the mercy of the manufacturer under these market conditions and Sea Doo switch specifically has struggled to keep up with demand amongst all the supply chain issues. We have only received four of the 21 Switches' up to this point that we were allocated over a year ago. When we received our first one we noticed over $5000 additional freight and commodity charges added to the invoice from the factory. I can provide all this information and up to this point **** is the first one that has had any issues with this, everyone else has understood the market and supply chain issues, not only is he not okay paying their fees but he words this like we're making it up. Again, any documentation needed to I can provide.

   

  Customer Answer

  Date: 09/20/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  I don't see an option of conditional acceptance. see as below.

  They appear to be offended why I am questioning their increase of  $5000 over and above the booking price. 

  1. I can accept their response if they provide some documentation as to increase of the price by the manufacturer, not them. None was offered to me initially.

  2. Since then, they quoted me $30,740.32 out the door price directly. It is inclusive of all taxes and fees. I want them to confirm this.

  3. The boat should have the configuration I chose at the time of booking. I'm not purchasing any accessories or extra options.

  4. I can pick up the boat on Wednesday the 27 of September, before their closing time (I assume 6pm).

  5. They should honor the warranty and service obligations.

  
  
  Sincerely,
  
  **** ****