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Complaint Details
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Initial Complaint
04/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Bought the vehicle in 2/10. Took my old vehicle's plate off, and lost it. Refuse to pay the fee or help to give me back the plate.Business response
05/14/2024
My apologies for the delayed response!
A new plate was requested by the dealership, at no charge to the customer, when the guest made contact with our dealership in April with his concerns.
The original plate that was transferred from his vehicle (781 TKD) was then cancelled as a lost plate. A new plate (K5R 898) was requested and completed by Jefferson County on 04/26/2024. See attached.
The plate would have been mailed to the address on file for **** ******* ** **** who purchased the vehicle. Again, this was completed at no cost to the customer. The guest should likely have this plate by now, but should contact us if he has not yet received the plate.
Please let me know if there is anything else we can do to assist this customer, but the issue may be resolved at this time.
Thank you!
***** *******
General Manager
Customer response
05/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
******* ******If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.
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Contact Information
1264 E New Circle Rd
Lexington, KY 40505-4213
Business hours
Today,9:00 AM - 7:00 PM
MMonday | 9:00 AM - 7:00 PM |
---|---|
TTuesday | 9:00 AM - 7:00 PM |
WWednesday | 9:00 AM - 7:00 PM |
ThThursday | 9:00 AM - 7:00 PM |
FFriday | 9:00 AM - 7:00 PM |
SaSaturday | 9:00 AM - 6:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.