Business ProfileforTwinSpires.com

On 6/7/2024 I opened a online horse wagering account at **************. During the process of opening a account it asked for various things to prove your idenity. Such as first and last name, along with your address, and your dob and the last four of your social security number. Afer entering the information, the prompt said I had successfully oppened my account, and to deposit now to capitalize on there current bonus offer for new account holders. I then made a intial deposit of $500 dollars using my bank account. I was able to wager on races for about seven to eight hours with no isssues. I then requested a 1,000 withdrawal using paypal, and then another 1,000 withdrawl using paper about a hour later. Shortly after the second withdrawal I received a email stating the withdrawal had been cancelled and to contact support. Which I did and was asked for my DL, SS card and utility bill to confirm my idenity. I uploaded that material within 15 minutes. I then contacted support to let them know i had uploaded there request and then was asked for a voided check, which I did also. During this time they also made my account unacceisable. To the best of my knowledge my account should have three to four thousand dollars. After uploading voided check I have contact there support by phone and online chat and have only been told that they can't provide a timetable of when the review will be done or started. Now, this only took place when i requested a withdrawal. They where fine with myself depositing and wagering all day. Second, if there system thinks im not who I am, or whatever flag its causing, then my account should have never been opened and allowed to deposit and wager. Eitherway there system is flawed with there software and also the customer service skills. I'm demanding access to my account and to be able use the funds in my account to withdrawl to the method of my choice.