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ComplaintsforBluegrass Eyecare Center, PLLC
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Complaint Details
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Initial Complaint
07/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
ordered glasses from this business on 4-7-2017 and picked them up on 4-24-2017. The glasses did not work properly as I couldn't see correctly. I was told to wait until morning and put them on first thing and my eyes will adjust to them.( didn't work).I was told by *** ***** that there are 5 levels of Quality and I just need a higher level so I returned them to the Lexington office for a replacement on or about 4-27-2023. I picked the new ones up approximately 5-11-2023 on the west side Frankfort office and they still were not right. Went to the east side office for an adjustment that didn't work and was told I needed to go back to the Lexington office for an adjustment so I did and still the glasses were not right. I returned the glasses to the East Frankfort office for a refund and have a hand written receipt and was told no refunds. I see no reason to pay for a product that that is defective and doesn't work.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.