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ComplaintsforPet Paws
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Complaint Details
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Initial Complaint
08/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my dog to Pet Paws to be bathed, nails trimmed, and groomed. I specifically said I did not want my dog shaved. Specifically and to not remove his white hair markings on chin and chest. My dog had really long hair and looked like a teddy bear. The exact way I wanted him but needed a bath and a trim. NOT A SHAVE. I dropped him off at 9:25 am 8/9/22 and picked him up at 5:00pm. I discussed exactly what I wanted with the groomer at drop off and sent texts and pics of how I wanted my boy’s hair. I was very specific. I may not know all the correct terms grooming wise but I know enough. I received a text from groomer at 2:39 pm to call. As soon as I did, the groomer said we need to cut my dog shorter but did not shave. And this is a huge difference. When I arrived to pick my dog up. They had completely shaved him and done everything I asked them NOT to do. I understand they are a groomer but it’s still my dog. I am the owner and my dog is my baby/property to care for and decide what look I want on my dog. I was not given that choice. I cried for 2 hours at the groomer and told them how wrong this was for them to do to my dog. I was embarrassed to leave with my dog. He looks awful. And I love my dog so much and for the characteristics he had and now it’s like looking at a strange dog. I have cried not stop just because of the undue stress this has caused and it was not their right to make this decision. My dog has rashes and cuts from the shave. He is a Goldendoodle- part Golden Retriever which are recommended to never shave! I can provide before and after pics and specific texts. And I was charged $150 and am very sad, sick, and disappointed in this treatment.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.