ComplaintsforMost Valuable Pets, Inc.

• Initial Complaint

  12/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a persian kitten July 10, 2023 from MVP pets. In November, the kitten started to get sick so we took him to the vet. The vet was suspicious of a liver shunt, so an ultrasound was scheduled. The day before the ultrasound we noticed he was getting worse and rushed him to the vet. They diagnosed him with probable FIP and transferred him to MedVet for an overnight stay. The next day, we unfortunately had to euthanize our 8 month old cat because his body was too weak. Upon further investigation, I discovered a woman’s facebook profile who experienced the same thing. This woman purchased a kitten just days before I did, from the same litter. We are working together to get MVP pets shut down and the breeder, ***** *****, shut down as well.

  Business response

  01/08/2024

  The Complaint does not provide facts describing anything MVP did improperly.  There are no facts describing what MVP should have done but failed to do. Therefore, we have no way to make a response to BBB and we do not believe BBB can act on this Complaint.
  ***** ******* ***
  Counsel for MVP, LLC
  January 8, 2023

  Customer response

  01/08/2024

   
  Complaint: ********
  
  I am rejecting this response because: I have records from my vet that include a Rivalta test, the test used to diagnose FIP. Not only was my cat affected by this, but another kitten from the same litter was as well. FIP is a genetic mutation, meaning that any kittens they are continuing to get from the same breeder and sell to clients are at a higher risk of being affected by FIP. As I am writing this, they have had several other persian kittens listed for sale. The breeder has also been known to be a bad breeder who does not do things properly. Despite this, MVP is continuing to sell her kittens.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  09/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a cat from the store Most Valuable Pets on June 19th. The cat died 60 days later from an incurable disease that is said to be spread from breeding and close contact with other cat or poor conditions. The store refuses to give me a refund - I spent an additional $1,000 in vet bills (I paid $2,000 for the cat purchase which in hind sight is WAY over priced for this breed and should be illegal itself). I also did research on the breeder they are getting their cats from who has been accused of breeding cats with this disease in another state and is on multiple 'do not sell' lists as well as being accused of using fake registration numbers for cats. I would like a refund for the pain and suffering this has caused my children. We had to watch out cat deteriorate before our eyes in just two short months...

  Business response

  10/08/2023

  See document attached.
  MVP, LLC "Most Valuable Pets."

  Customer response

  10/09/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  Please find the attached letter for my full response regarding this matter. I was not able to attach all the documents I would have liked because of your limit, so please feel free to request any documentation I may have missed.

  
  

  Business response

  10/18/2023

  The customer's rejection letter of October 9, 2023, contains inconsistencies and contradictions.

  We have attached our response.

  Frankly, we have done all we can to work this out but have been unable to meet the customer's insatiable needs and demands. Further action by this customer will no doubt qualify as harrassment.

  Thank you.

  October 18, 2023.

  Customer response

  10/19/2023

  
  Complaint: ********
  
  I am rejecting this response.

  
  Sincerely,
  
  ****** *******

  Customer response

  10/19/2023

  [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

  Better Business Bureau:

  In reference to complaint ID *********, , I agree to participate in BBB Mediation. Unfortunately the opposing party just continues to lie. Please see the attached link to the news story they are claiming never aired, as well as a message that shows the news channel reached out to me in regards to this story.

  *******************************************************************

  Regards,

  ****** *******

  Business response

  10/20/2023

  Better Business Bureau:

  We have to reject the offer of Mediation for complaint ID ********.  We try to work with reasonable people, but continuing to debate with this customer is futile.

  Thank you.

  Customer response

  11/13/2023

  [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

  Better Business Bureau:

  In reference to complaint ID *********, , I agree to participate in BBB Mediation.

  Regards,

  ****** *******

  Business response

  11/13/2023

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID ********.

  Thank you.

  Customer response

  12/05/2023

  [A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]

  Better Business Bureau:
  
  In reference to complaint ID *********, l agree to participate in BBB Arbitration.

  Sincerely,

  ****** *******

  Business response

  12/08/2023

  I have decided NOT to participate in Binding Arbitration to resolve my complaint with ID ********,. I understand that because I have decided to not participate in Binding Arbitration, BBB must close the customer's complaint unresolved.

  My client cannot meet this customer's extreme demands.  We have tried.

  Regards,

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩