Business ProfileforMr. Rooter Plumbing

On 1/4 I contacted Mr. Rooter, told them I had a toilet overflow & flood my dining room & water mitigation couldn't come for at least a week so my insurance company wanted me to get a plumber to diagnose and fix the problem. Young plumber came, gave him insurance form to fill out, was told ***** at the office would have to fill it out. He removed toilet, said problem was in the toilet itself, I asked what caused the clog & he said poo. I said so it wasn't a lego or anything else & was told no. I was told to put the new toilet we purchased on instead of the old one would be an additional charge so we told him we would put it on ourselves. After he left I called ***** in the office and was told they don't deal with insurance companies & couldn't fill out the form because that could make them accountable. I told her I specifically told her it was for insurance that I had called them & she basically called me a liar. She said the invoice would give me the info & I could fill the form out myself. When the invoice said nothing about the clog or issue that caused the overflow I called back & just kept being told they didn't unclog anything even though I told her he specifically told me he cleared it & it was just waste & that it was an issue in the toilet itself & again she didn't believe me & said that all they'd done was remove and reset the toilet - even though they did NOT reset the toilet at our request. I told her no one would pay $189 to simply have a toilet removed and left upstairs in their bathroom & nothing else done. I was told by the plumber before he did the job that the office would fill out the form. If he was wrong that is on the company & not my problem, I would have told him to leave if he'd said they wouldn't fill it out. Now I'm left not knowing if he found the actual problem or fixed it & have to pay another person to come check & possibly fix & now my claim may be affected. ***** said she would call me back after talking to him but never did.