Business ProfileforEnvision Remodeling LLC

We signed a contract with **** ****** of Envision Remodeling for remodeling work on three bathrooms at our home at *** **** *****, Richmond, KY on August 18, 2021 and made a $10,000 deposit (total contract = $20,835) at that time. Per contract, work was supposed to begin within 12-14 weeks. The company initiated no communications with us after the contract was signed and the deposit was received. We contacted them multiple times during the fall of 2021 about a start date, and in early January 2022 we were finally informed that they would "fit us in" and work would begin January 24; work was projected to require 7-10 days.' Work began on January 74 and ended February 12. So with communication initiated exclusively *** our part, work started two months late (with the deposit in the company's possession for 5 months total) and went twice as long as stated. The quality of work was substandard in each bathroom, as described below. In general, workers consistently lacked necessary tools and knowledge (including licenses for plumbing and electrical work) required for successful completion of the jobs. Hallway Bathroom Shower: One acrylic shower wall was installed backwards and wasn't noticed until we pointed it out. Another panel was then installed over the backwards one, reducing the shower's width. The front wall of the shower originally had a void, which we pointed out. The wall was peeled back, and material was . added behind in an effort to correct the void. This caused a bow to form in the wall, which was not fixed at our request. The bar on which the doors are mounted still has too much tension, causing a dent where the bar meets the wall. Because the wall is not plumb, the sliding door is not level and won't stay open. The caulking job around the entire shower was sloppy and unsightly and needed to be re-done but was not. The stationary door had a gap of 1A inch at the top and 1/16 inch at the bottom. The company refused to address these issues, and we did not trust the quality of their work enough to have them attempt further repairs. So in April 2022 we hired other workers to install molding and a metal strip to partially hide some of the sub-par Work on the shower. Toilet: The toilet was not properly connected to the floor and was loose. In late March 2022, it began to emit sewer odor. We hired a plumber who had to remove and reseat the toilet properly. Sink: The sink was leaking underneath into the vanity at the time work ended. We pointed this out, and an Envision worker came to address the issue. He installed a new plug and seated it with silicone caulk. This did not resolve the issue, and in March the caulk was removed and plumbers' putty was applied to resolve the leak. Master Bathroom The original floor was not removed before the new floor was installed This caused problems with the toilet not seating properly and being loose. In March 2022, we hired a plumber to remove and reseat the toilet properly. Basement Bathroom Three attempts were made to remove and install new flooring. Damage resulted to outside flooring, walls, door jams, and decorations during these attempts. I he final attempt resulted in some improvement but was still sub-par with threshold gaps and large gaps under door jams. On the third attempt, the pedestal sink was not re-installed close enough to the wall with a large, unsightly caulked gap, and in April 2022 the sink was removed and repaired by other workers. As in the case of the other two bathrooms, the toilet was loose and improperly seated. This was also corrected in April 2077. Note: It should be noted that the above are only the major issues which we have paid to correct to date since Envision completed work. Numerous additional problems happened during the project, including damage to walls, flooring, and floor transitions. Young children vei e hi ought to the worksite rnuitiple times and left unattended. The company displayed a general lack of respect for, and failure to communicate with, us as clients. The owner bullied and manipulated to get the approval formed signed and secure a check for payment. When more sub-par work became apparent after an initial check was written and we stopped payment on the check, the owner refused to do any additional repair work and threatened a lien on our property unless a new check was written.