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ComplaintsforA-1 Roofing & Home Improvement
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I need your assistance to fix a dissatisfactory job received from A1Roofing, which replaced my roof and rebuilt my chimney for the cost of $17,585. The whole project was finished in July 2021, and the first day of January 2022, my bedroom room started leaking. Mr. ******** came to the bedroom, took pictures and told me that it was the vent, and he would fix both the roof and ceiling affected. He came later, and then told me it was fixed. Two months later, another hard rain, and another leak in the same place. This time he told me that a pipe had broken. I asked why these things continued to happen to a new roof, and he would not give me a straightforward response. My neighbor (who gave me his name) came while he was here, and in front of her, he stated that one of his workers must have dropped a tool on the pipe, adding: "accidents happen". He after, one evening unannounced, supposedly fixed the problem, and left without letting me know. I sent him an e-mail asking to explain what he had done, and he answered "fix the roof". I believed he had replaced the area as needed. Despite my insistence, he never came back to fix the ceiling in my bedroom, damaged by the leak, so I decided to end this situation and called other workers. While they were taking pictures, I asked them to check the roof. I was shocked to learn that instead of replacing with the original material, he just rolled with tar to fix the problem. I paid for a new roof, not for a repair. That was his error, and he should have replaced that area instead of "mending it" with something that is not going to last as long as a new roof. Also, the siding of the chimney was not wrapped to the existing siding, exposed now to the weather and elements. Please, I need your assistance in getting somebody from A1Roofing who can communicate with me honestly, and keep the word given by a well-known company. Thank you in advance.Business response
05/01/2022
Contact Name and Title: ****.owner
Contact Phone: 859 539 6435
Contact Email: ****y.********[email protected]
A1roofing.
We install roof on flat part of roof she had a leak around plumbing pipe.
We came back fix leak. I seal around plumbing pipe
Fix leak.i us a silicone sealer 10×10 area on leak area
I told her I be glad to pay for ceiling damage
Small leak area on ceiling she can have ceiling fix
She did not take money.she said she got ceiling fix
I was glad to pay for ceiling damage
A1roofing stand behind all work.
Sorry for the roof leak we fix.
Business response
05/17/2022
MS.*********
We install SBS single ply roof system
Roof had plumbing pipe.roof had small leak around plumbing pipe.damage to ceiling small area.
I reseal entire roof 2 times to make customer happy.
Small roof leak around plumbing pipe
We fix roof leak
We stand behind all of are work.
A1roofing stand behind all work been in business 23 years.Customer response
05/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********,and I accept it,I am very grateful to the BBB for this valuable participation.
Sincerely,
****** *********
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Contact Information
570 Wilderness Rd
Lexington, KY 40509-4305
Business hours
Today,Closed
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | 8:00 AM - 6:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.