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Find a Location

Pegasus Pools has 1 locations, listed below.

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    Business ProfileforPegasus Pools

    Swimming Pools

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    363 Jefferson St, Lexington, KY 40508-1256
    BBB File Opened:
    3/8/2005
    Years in Business:
    47
    Business Started:
    2/1/1977
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Chester E. Salisbury, Owner
    Contact Information

    Principal

    • Mr. Chester E. Salisbury, Owner

    Customer Contact

    • Mr. Chester E. Salisbury, Owner
    Additional Contact Information

    Fax Numbers

    • (859) 259-2650
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a pool contractor

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/06/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    ******* *********, with Pegasus Pools, installed an inground pool for us last Spring 2021. The pool itself is unlevel, the walls are crooked, there is one skimmer completely out of the water while the other 2 skimmers are covered half way with water. We actually have to plug off one skimmer in order to get the filter system to work. The concrete is so unlevel that you cannot even sit in a chair on it without feeling like you are tipping over. The concrete is extremely rough on your feet to the point that it hurts your feet to walk on it. ******* ********* told us that he would come back in the Fall to fix it, he never came back, but instead told us that he is now in need of a heart transplant. I have tried to contact him several time since finding out about his heart condition to see how he is going to fix our pool situation. After several weeks of phone calls, and a few text messages, he finally replied that he has no way to fix it, he has no money and he has no insurance to file a claim to get it fixed. To me this is stealing! He offers a 5 year warranty on his pools in his contract. For one, he did not install the pool correctly to begin with, but two, how is he suppose to offer a warranty when he has no way to financially go back and fix anything?
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Stephen T

    1 star

    06/27/2022

    In replacing the vinyl pool liner that Pegasus Pools installed about 12 years ago, it appears Chester (the owner) failed to use any pool pads for the siding (this reduces corrosion of the metal walls, which are now corroded) and he failed to utilize pool liner lock around the entire structure (just used 6 or so 2" pieces here and there), this also reduces water from getting between pool liner and the metal walls (again, reduces corrosion). This guy apparently was difficult during installation of the pool from what I understand, and in by looking at his work in replacing the liner it certainly seems very apparent to me that he cut corners too!

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